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Omaha Steaks
- Meat Shops
- Houston, TX
About this business
Location details
650 West Bough, #100, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Worst customer service I've ever experienced. Caused me severe anxiety attack dealing with phone calls for almost an hour only to have them suggest I cancel my order
Business response:
Thank you for your review. We are disheartened to hear about disappointing experience, this is not at all the service we strive to provide our customers and will be reviewing this with our team. I will be reaching out to you directly, as we appreciate your business and look forward to an opportunity to make this right.
If I could leave 0 stars, I would! I have ordered through Omaha Steaks for years and never had a problem! I ordered in November of 2023 and had nothing but problems! My packages were delivered open, boxes were cut open, boxes not glued or taped, the outer styrofoam box was smashed and so much more to text! I had and sent pictures for all damaged boxes! I called Omaha Steaks and received a replacement for each and every box that I ordered! Then I had a gift card so I bought the air chilled chicken breasts and air chilled seas... read more
Business response:
Thank you for your review. At Omaha Steaks, we strive to deliver an exceptional experience to our customers. We are disappointed to hear we have not been able to meet your needs. Based on our concern for your satisfaction, we feel it is best not to ship any further product to you. We appreciate your past business. Thank you.
My sister sent me a package, over priced and the food really sucks, and I’m being kind.
Business response:
Thank you for your feedback. We are very sorry to hear you were not satisfied with your gift shipment. We strive to deliver a great experience to our customers, and apologize we did not meet your expectations. We have honored our 100% Guarantee by issuing a full refund for this purchase. Thank you.
The meats are not worth the price. Can buy better at a super market. For the price could actually get more meat at super market. Hamburgers are awful. I am on SS, and limited income I decided to try the beef package now I have all this nasty meat in my freezer. Never again.
Business response:
Thank you for your feedback. This is not at all the experience we strive to provide our customers, or the quality we're known for. We have a 100% Satisfaction Guarantee, and we stand by it. With the information provided, we are not able to locate your purchase. If you can please reach out to us directly with your order details to custserv@omahasteaks.com, we would be happy to assist you. Thank you.
Wish I could leave zero stars. Four times in a row I received hot bloody meat chicken juice and beef blood everywhere. I can’t throw rotten meat in my trash so I have to take it to the Dump. Do not order from this company!!!!!!!
Business response:
Thank you for your feedback. We are extremely disappointed to hear about your recent experience with delivery failures. You are a great customer and we will be working with our carrier to resolve your issue. I will follow up once I have a resolution. We appreciate your business and hope to continue serving you in the future. Thank you.
I placed an order and spent 20 minutes with a guy on July 17th for his birthday. I called yesterday not only talked to two people and said they will have it to them today. Almost a week later. So I just called back again and nobody can find it. Never again. Don D
Business response:
This is in response to your complaint with the Better Business Bureau. I am very sorry for the experience you encountered and appreciate you bringing this to our attention. I have shipped your order for free, and left a message and called you to discuss this as well. Please reach out to me directly if you need further assistance. We appreciate your business and hope to serve you again soon. Thank you.
We received our complete order nicely frozen and on time. The first item I chose to use was the Beef Bourguignon. The directions said to bake at 400 for 60 minutes. It took another 30 minutes to heat up. The sauce was good, but the ingredients were disappointing. Beside water, potatoes were the second ingredient listed, and there were LOTS of them. Although the meat was tender, we were disappointed in the experience. More content description would have been helpful before ordering. It's listed as Beef Bourguignon, 32 oz, #32... read more
Business response:
Thank you for your review. We are so disappointed to hear about your experience and appreciate your feedback! We do have a 100% Satisfaction Guarantee and would be happy to honor it for you. Please contact us custserv@omahasteaks.com so we can make it right. Thank you for your business and we look forward to hearing from you!
At my request my daughter gave me 4 ribeye steaks for father's day, 2024. They arrived on time, were completely frozen and beautifully packaged. I carefully thawed two of them, seasoned them with Omaha Steak seasoning and cooked them to medium. I am an expreience griller. The resultant steaks were the worst I can recall. They were tough, chewy and dry. I tried cutting them into thin pieces and dousing them with barbeque sauce but nothing helped. I am extremely dissapointed! This one is no stars for me.
Business response:
Thank you for your feedback. We are so sorry to hear about your experience. This is not at all typical of a Ribeye as it should have been well marbled and tender, especially when cooked to medium. We do have a 100% Guarantee and would be happy to honor it for you. Please contact us at custserv@omahasteaks.com with the name and address for delivery so we can assist you right away. Thank you.
If I could leave zero stars I would! What I ordered, and what I received, were nothing comparable. Fat gristle, just disgusting. Obviously I didn't expect it to look like the pictures... But I certainly didn't expect it to be horrible quality!! I wish I could add photos. I have the same experience with a gift box I received. Just Disgraceful!
Business response:
We are disappointed to hear about your experience. Having been in business for over 100 years, we work hard to deliver an exceptional experience to our customers. We stand by our 100% Guarantee and would be happy to honor it for you. Please contact us custserv@omahasteaks.com so we can assist you right away. Thank you.
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 2 star rating with 328 reviews.
When is Omaha Steaks open?
Omaha Steaks is closed now. It will open at 10:00 a.m.