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Omaha Steaks
- Meat Shops
- Houston, TX
About this business
Location details
650 West Bough, #100, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
You're withholding my order and I'm getting sick and tired of waiting for it
Business response:
Thank you for your review. We apologize for any misunderstanding regarding your order. Unfortunately, with the information provided, we are not able to locate your purchase. Please contact us at custserv@omahasteaks.com so we can look into this and further assist you. Thank you.
Ordered two Father’s Day gift boxes and received a confirmation and an arrival date of 06/12/2024. I requested a tracking and order update and did not receive a response. Yesterday the day order was supposed to be delivered I ended up cancelling since no shipment arrived and no further updates to my order. Furthermore, after requesting a cancellation I received and email stating the order cannot be cancelled. Omaha steaks has absolutely terrible communication
Business response:
Thank you for your feedback. We sincerely apologize for the experience you encountered. Unfortunately, there was an issue with a previous order we had not been able to contact you about prior to your current order being cancelled. We appreciate you bringing this to our attention and the opportunity to do better. If you need further assistance, please contact us custserv@omahasteaks.com. We appreciate your business and hope to serve you again in the future.
You have to spend a minimum of $69.00. All I wanted to purchase was just 4 burgers and wasn't ALLOWED because I didn't reach that amount! Ridiculous! That's a terrible business model and lousy customer service! Never will I recommend Omaha Steaks and shame on Erick E******* to promote them.
Business response:
Thank you for your feedback. We apologize for any misunderstanding. Due to high demand for our product, we have had to modify some of our order requirements. This allows us to continue to safely and efficiently deliver an exceptional experience for our customers. We sincerely hope you'll reconsider giving us a try. We Guarantee you will be 100% Satisfied!
I got a $200 gift card for Omaha Steaks, I used to order 8 ribeye steaks and Omaha Steaks gave me with this order 8 free hamburgers. After 1 week I received order and it was wrong, I did not get ribeye steaks instead I got strip steaks (none marble, not 1 little string of fat); I called Omaha Steaks and I was told that I received ribeye steak but for my next order they going to give me $30 gift card to use for my next purchase I told them to keep their gift card money and I blocked them. I will never purchase anything from O... read more
Business response:
Thank you for your review. We are disappointed to hear you were not satisfied with the steaks and we would be happy to assist you. Our records indicate we were contacted when you first received your purchase, the product was still frozen, and there was a misunderstanding regarding the labelling. We confirmed you received the correct product and offered a gift card for the misunderstanding. We have not received any further contact indicating your dissatisfaction in consuming the product. We stand by our 100% Satisfaction Guar... read more
The steaks were know better than what I could get in the supermarket. In fact I think the supermarkets are better. The hamburgers were awful. No taste at all. Very disappointed In the whole package.
Business response:
Thank you for your feedback. We are sorry to hear you were not satisfied with your purchase. We've been in business for over 100 years and we work hard to deliver an exceptional experience to our customers. We stand by our 100% Satisfaction Guarantee and would be happy to honor it for you. Please contact us custserv@omahasteaks.com so we can further assist you. Thank you.
I have purchased these many times in the past...they used to be decent even though the portions were small. The hamburgers were good, but now they are very lean so they don't shrink and have absolutely no flavor and are tough. We even talked about grinding up bacon and mixing it into the hamburger to make them edible. The filet mignons are what you would get as a bar steak and are about 3/8" thick. Now everything they sent was awful. Even though they used to be expensive, they were good. Maybe they should reconsider what is ... read more
Business response:
Thank you for your review. We are very disappointed to hear about your experience. We work hard to product and deliver amazing quality product to our customers, and we also carry a variety of burgers and sizes of steaks to allow customers a choice in what they purchase. All of our products are backed by our 100% Satisfaction Guarantee and we would be happy to honor it for you. Please contact us at custserv@omahasteaks.com so we can further assist you. Thank you.
Never tell you the truth but hide their responses in lies
Business response:
Thank you for your review. Omaha Steaks has been in business for over 100 years, and we take pride in delivering an exceptional experience to our customers. Unfortunately, we are unable to locate an account with the information provided. Please contact us custserv@omahasteaks.com for further assistance. Thank you.
They shipped it to the wrong address. When I complained their response was to send a photo of it delivered to the wrong address to my credit card company. I still am fighting to get my money back. The people it was sent to even contacted me and told me it was delivered to their rental home and sat there for 4 days rotting before they found it and contacted me. Omaha’s response was that it was delivered with the photo of the wrong address!
Business response:
Thank you for your feedback. We sincerely apologize for the experience you encountered. Our records indicate we shipped to the address provided when placing your order, and your package was delivered to that address. You are a great customer, so as a courtesy we have refunded your purchase. We appreciate your business and hope to serve you again soon. Thank you.
I ordered the latest package and it included bacon wrapped tenderloins, well, we had them last night and both of them had a big vein of gristle, very dissatisfied, Stephanie Link, Seattle Washington
Business response:
Thank you for your feedback. We are disappointed to hear about your experience, and we do stand by our 100% Satisfaction Guarantee. Please contact us at custserv@omahasteaks.com so we can assist you right away. Thank you and we look forward to hearing from you.
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 2 star rating with 328 reviews.
When is Omaha Steaks open?
Omaha Steaks is open now. It will close at 7:00 p.m.