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Omaha Steaks
- Meat Shops
- Houston, TX
About this business
Location details
650 West Bough, #100, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
We have had only good experiences with their products. The steak burgers taste like meat used to taste like about 50 years ago. Those of us who are older are well aware of the degradation of the products currently offered in grocery and warehouse stores. It is good to have this service as they don’t require a subscription and the prices are comparable to visiting a butcher but with no wait or lead time. Family enjoys the great taste of all meats we have tried.
Business response:
Thank you for your review. At Omaha Steaks, for over 100 years we've worked hard to deliver an exceptional experience to our customers. Thank you for choosing Omaha Steaks, and we hope to serve you again soon!
I was hesitant to order the Omaha steaks package because of all the negative reviews and I am so glad I did not listen to those reviews I received the steak burgers the pork the hot dogs the fillets and chicken breasts and I am fully convinced that the people who left negative reviews just don't know how to cook or season everything we received was absolutely amazing everything arrived Frozen and on time as far as people complaining about the portion size those are real people portions we absolutely have loved everything and... read more
Business response:
Welcome to the Omaha Steaks family!! We sincerely appreciate your business and look forward to serving you again soon!!
Had the Pure Ground Beef Rib Burgers (6 oz) tonight for dinner. One of the best burgers I have ever had. Pan seared in 1 tbs of butter. Cooked simply and served with usual fixings. Will definitely order again. Service and delivery excellent. I recommend Omaha Steaks AND BURGERS.
Business response:
Thank you for your review. We are so happy to hear you enjoyed our new burgers!! We appreciate your business and hope to serve you again very soon!! Thank you.
We received a Omaha Steaks gift card from a friend. On May 5, 2026 (10am), we called the retail "Tower" store in Omaha and left a message to call us back. We wanted to check on availability before driving to the store. At 11:15am we gave up and called the 173rd and ********* location to check on availability. The employee who answered said they, had the ********************* (CAT) in stock so we drove out to get some. We went the 11 miles (one way) and entered the store. The clerk said we couldn't use the gift for the **** w... read more
Business response:
Hello *****,We're sorry to hear about the frustration surrounding your recent store visit and we understand how disappointing it would be to make the drive expecting to purchase a specific item and leave without what you came for.We were unable to locate an account using the information provided, but we would be happy to assist further. Please email *********************************** with BBB Review in the subject line along with your contact information, and we will gladly help you order the Caramel Apple Tartlets you were... read more
I ordered 8 bone-in NY strips and they were so thin it was almost impossible to get them med-rare on the grill. We served them to guests and were embarrassed. Maybe their fillets are better, but I'm not going chance wasting money to find out.
Business response:
Thank you for reaching out,Were sorry this was your experience, especially when serving guests. We know how frustrating that must have felt, and its definitely not what we want for our customers. While some variation can happen with different cuts, the steaks should still deliver the quality you expect from us, and we missed the mark **************** processed a full refund back to the payment used.We appreciate you taking the time to share this feedback, It helps us continue to improve.
I bought over $200 worth of meat I could have bought for $80 at my local grocery store. A complete rip-off. I'm actually going to give some feedback to the radio station I heard the 50% sale from to let them know i'll never trust another add i hear from them. These people are scam artists.
Business response:
Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet expectations. We understand that value is important and appreciate you taking the time to share your perspective. If you’d like us to review your order or discuss the promotion you received, please reach out to our team at ************************and we’d be happy to assist.
I placed an order for $150, and the estimated delivery date was the next day, which was fine, I accepted it. However, the next day I received an email stating that the order had been shipped, without any further details. The tracking information showed nothing, so I decided to contact customer service via chat, which took 15 minutes for an agent to respond. The answer I received was: "I'm sorry, but I don't know what time your order will be delivered." Disappointing!
Business response:
We’re sorry we weren’t able to provide the delivery details you were looking for at the time, and we understand how frustrating that can be. To help make this right, we’ve made an adjustment to your order in acknowledgment of the experience. We appreciate your feedback and the opportunity to improve.
The quality of service has declined significantly over the past couple of years. This does not seem to be the same company that I was accustomed to doing business with. Recommend anyone looking for great service and quality of product go to the numerous competitors that can easily meet expectations. The delivery speed, quality of products and customer service of Omaha Steaks is not like past experiences any longer. Very unfortunate as I have been a loyal and dedicated customer over the years. I hope they can make some change... read more
Business response:
We’re sorry to hear this and appreciate you sharing your feedback, It’s disappointing to know your recent experiences haven’t met expectations and we want to help. We’d really like the opportunity to better understand what led to this. Please reach out to us at ************************ with your order details so we can look into this further. Thank you for bringing this to our attention.
I have ordered Omaha Steaks as gifts for years. I ordered 5 different gifts for this past Christmas. Two of them were delivered completely thawed, not even cool. I attempted to call customer service, and gave up after 20 minutes on hold. The next day, I carved out time in my day to call again. I stayed on hold for just over an hour. I was given the option to be called back and I did that. Needless to say, they never called me. The way they used to pack everything was awesome! Large, thick Styrofoam and dry ice. This past ye... read more
Business response:
Hi *******, Thank you for sharing your feedback. We’re very sorry for the frustration and disappointment this experience caused, especially after ordering multiple gifts for the holidays. We did leave you a voicemail and would welcome the opportunity to connect directly to review this further. Please reach out to us at ************************ so we can take care of this for you, including refund or replacement options for the shipments that did not arrive frozen. We appreciate you bringing this to our attention and hope to ... read more
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 2 star rating with 328 reviews.
When is Omaha Steaks open?
Omaha Steaks is closed now. It will open at 10:00 a.m.