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Omaha Steaks
- Meat Shops
- Houston, TX
About this business
Location details
650 West Bough, #100, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
The steaks in the box were not frozen even though everything else was frozen. Spoke to three reps there and the last person quoted USDA policy and assured me the steaks were okay to eat. They offered nothing to fix their error. Do not use these people.
Business response:
Thank you for your feedback. We pack our coolers with the intention that the product deliver frozen, and we apologize you did not have a good experience. However, beef product can be thawed and as long as it is still refrigerator cold, we can assure you you can safely refreeze it. For the inconvenience, we are emailing you a $50 gift card and you can expect to receive it today. We hope you enjoy your gift with our very best wishes, and look forward to serving you soon. Thank you.
This fall of 2025 thay have advertised on line Delivery dates 5-6 days out and extra fees for 2-3 days. I paid extra to have a 4 day delivery of a $500+ order. Plus a second $300 order at standard rate shipping. 2 days later getting an update on delivery email saying Dec. 26. Last night on hold for 3 hours to get my money returned and finding out they cannot ship until next year after January 2. I did get a full refund.
Business response:
Thank you for your feedback. We are so sorry your orders experienced delivery delays, and we completely understand how frustrating that can be. Your orders were cancelled and you have been refunded. In addition, I am sending you a $100 gift card by email that you can use toward a future purchase. We appreciate your business and look forward to serving you again in the future. Thank you.
Very poorly run company. Don't ship things on time and miss delivery dates by several days. It is impossible to reach anyone in customer service. Waiting hours on the phone until the system hangs up on you. Requested a callback, only never to be called. Sent multiple emails with no response. I would avoid this company at all cost, not worth the headaches. What was supposed to be a gift will now be a spoiled box of meats waiting on someone's porch.
Business response:
Thank you for your feedback. We are truly disappointed in the experience you encountered and are looking into the service you received as well. Our records indicate we have not received an email from this email address. We are working diligently to ship and deliver every package and assist every customer as quickly as possible. It appears your package shipped later than expected, and is out for delivery today. Since it shipped later than expected and we do not pack it until it is ready to ship, it should arrive in perfect co... read more
Saw their TV add showcasing the holiday special for $89.95 went to find it on their website, you’d think it would be front and center but it wasn’t, finally found the special and placed the order on December 14th. Confirmation email states delivery shipment for the 15th. On the 16th I get an email saying my shipment will be delayed until the 17th then on the 18th I get another shipment delayed notice saying it’ll be delivered December 31! ***?! That’s quite a dang delay from the 15th to the 31st! I immediately called the I-8... read more
Business response:
Thank you for your feedback. We are diligently working to ship every package and assist every customer as quickly as possible. I certainly understand your frustration with the delays you experienced. Your order has been cancelled, and we are emailing you a $100 gift card toward a future purchase. We appreciate your business, and look forward to getting another chance to earn your business back. Thank you.
Awful customer service... they only have a virutual operator that can not answer any questions, then when you are transfered to talk to a real person they say the wait is over 100 minutes, which you get disconnected before anyone asnwers. The tracking of shipment was a joke, at one point the tracking said the item was shipped on the 16th and the delivery date was the 13th... The shipping vender they have chosen has all bad reviews, and from the looks of the other reveiws this year, most have the same complaints as mine. I or... read more
Business response:
We are truly sorry to hear about your negative experience from delivery to finding a resolution. Thank you for sharing with us so we have a chance to make this right and work to improve in the future. Since we understand how frustrating this can be during the holidays, we have refunded your full order, and you can expect to see those funds returned to your original payment method.
I received order number UPS tracking number Received yesterday 12/15/2025 at 9:30 pm. When i opened the box the dry ice was gone and contents were warm to the touch. Un edible!! I have written to customer service as instructed 3 times over a three day period. Each time i received an auto reply “ please allow 24 hours for a reply. That was on the 15th. Today is 12/18/2025. Terribly disappointed !!
Business response:
We are so sorry to hear your package did not arrive in perfect condition. Upon further review, your delivery was delayed due to an incorrect address. I have responded to your email as well. If you need immediate assistance, please call us at 1-800-228-9872. Once we verify/correct the address, we would be happy to send a courtesy replacement shipment. Thank you and we look forward to hearing from you.
I thought this was a very popular and professional business. Purchased an order with a spiral ham with sides plus additional sides that I purchased aside from the package. The partial gift was received by my in laws - which only included all the sides that I had ordered - NO SPIRAL HAM WAS INCLUDED!! Good luck talking to a customer service representative- they have a wait time of over 100 MINUTES!!! Very unprofessional company. Will never order from them again, nor will I ever, ever, recommend them - quite the opposite.
Business response:
Thank you for feedback, we are truly sorry it did not live up to the Omaha Steaks experience we pride ourselves on. Our team has expedited the missing item that was intended as a gift, and it is scheduled to deliver by December 24th. We stand by our 100% guarantee, and while we understand it’s a frustrating experience with long hold times, we wanted to ensure you are still able to provide a great gift experience to your in-laws.
I will never be ordering from here again. I thought several weeks was ordering early enough and was promised my order well in time, but after a delay, only part of my order was sent. I emailed and called (the phone call was an hour and a half) and supposedly the rest of my order was supposed to be received today, but it hasn't even shipped yet. They are not responding to emails.
Business response:
Thank you for your feedback. We are so sorry you had this experience. We are working diligently to ship every package and assist every customer as quickly as possible. Your replacement shipment is out for delivery today, and for the inconvenience your order has been refunded in full. We know shipment delays are not ideal and understand your frustration. We hope you enjoy your shipment with our very best wishes, and we hope to serve you again in the future. Thank you.
Wow! BBB. I should check with you more often. They have only 1 star! I just want to say that I tried to complete a transaction of adding 4 more gift purchase on top of the ones I made. I went through 5 chat people two were very nice but their system has an automatic hangup approach. So, we would go through the process of setting up adding the transactions and the system would cut off and hang up even as we are completing the transaction. I'm a senior executive I should have gone someplace else and purchased a different gift ... read more
Business response:
Thank you for your feedback. We are very disappointed to hear about your experience both on our website and via chat. I have shared this feedback with our web marketing team. Our records indicate you had requested to apply a promo code and military discount, and unfortunately there is a limit of one per purchase. However, as a courtesy we would be happy to give you the discount. Please contact us at 1-800-960-8400 to place your remaining orders. Thank you for your business, and we look forward to serving you.
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 2 star rating with 328 reviews.
When is Omaha Steaks open?
Omaha Steaks is closed now. It will open at 10:00 a.m.