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Omaha Steaks
- Meat Shops
- Houston, TX
About this business
Location details
650 West Bough, #100, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Their food is not what it used to be! We got a package deal from them and the meals are disgusting. First off the trays have plastic on the inside of them so if you enjoy eating microplastics you’ll love Omaha steak meals! Secondly I just made #3544 stroganoff sauce with beef short rib 32oz and it is absolutely disgusting. My wife and I feel like we just ate a block of salt. I feel absolutely dehydrated now. I will never order, eat, look at their food again. Good luck to those that will.
Business response:
We apologize for the experience you encountered, and appreciate you bringing this to our attention. For 108 years, we've worked hard to deliver an exceptional experience for our customers. Every Omaha Steaks order is backed by our 100% Guarantee, and we would be happy to honor it for you. Please contact us at ************************so we can further assist you. Thank you.
Ordered steak package for my son to be received Oct 1. Called each day said it was coming that day. On Oct 4 finally admitted it was not coming. Sending another order. Nothing for the inconvenience as he was planning on it last week
Business response:
Thank you for your feedback. We sincerely apologize for the shipping delay. We are very disappointed, and this is not at all the experience we strive to deliver to our customers. We are sending you a $40 reward card to use on your next purchase, valid through 10/7/26. Also, we have refunded 50% of your purchase for the inconvenience this has caused you. Your replacement shipment will deliver as scheduled on 10/8/25. We appreciate your business and hope to serve you again soon. Please contact us at ************************if ... read more
I would give them less than a 1 if I could
Business response:
Thank you for your feedback. We sincerely apologize if you encountered a poor experience, and we want to make it right. We are working diligently to deliver the best possible experience for our customers. Please contact us at ************************for further assistance. We appreciate your business and look forward to hearing from you. Thank you.
My company purchased gift cards for our employees. Now Omaha Steaks is saying that the gift cards expired. The cards from Omaha Steaks did not say on the card that they had an expiration date. Not legal to do this from what I understand.
Business response:
Thank you for your feedback. We apologize for any misunderstanding. Please contact *************************** with your gift certificate code so we can look into this further. Front and back photos of the certificate would also be helpful. Thank you and we look forward to hearing from you.
Ordered online about a month ago. Put my frozen steaks, hamburgers away. When i wanted a burger I would put it in a container with water for an hour. Last week I put a smash burger in. Fried it in my frying pan then put it on a bun. Took a bite no problem. The next bite I spit it out. I thought I had lost a tooth. When I looked at it there was a hard plastic disk about the size of a quarter. In the middle of it was a strange almost jelly thing with a spot of orange in the middle. Glad I did not swallow it. It did break a lit... read more
Business response:
Thank you for your feedback. We sincerely apologize for the experience you encountered. We take these concerns very seriously and have escalated this (along with the images you provided) to our Product Safety team to ensure our products continue to meet our rigorous safety standards. In addition, your purchase was refunded in full when we were contacted on August 28th, in accordance with our 100% Satisfaction Guarantee. We truly appreciate your business and hope you'll give us another chance in the future. If you need furthe... read more
Received a virtual gift card when we left our home state to move to Nebraska. The gift card never had an expiration date. We finally decided to order some meat a year later to celebrate a new job. Had some trouble with the gift card saying the balance was “00.00”. There should have been $50.00 on the gift card. I called customer service. They were of no help. They told us they could give us no information on the gift card since it was not purchased by us. They said we would need the person that bought the gift card to call t... read more
Business response:
Thank you for your feedback. We sincerely apologize for the experience you've encountered. Gift cards do not expire; you could have potentially received a promotional certificate that can expire. I would be happy to give you a discount on your order and have sent you an email so we can further assist you. We look forward to hearing from you. Thank you.
Very expensive and could not eat 3 of the 4 steaks in the gift box. Full of gristle. These were the worst steaks I ever tried to eat. Wasn't the cooking technique, used their instructions and look good off the grill. Nice and pink inside and nice char on the outside. I will never buy or send these to anyone I like ever. I wish I could attach a picture to show all the waste.
Business response:
Thank you for your feedback. We are disappointed to hear about your experience, this is not aligned with the quality we strive to provide for our customers. Please contact us at custserv@omahasteaks and we would be happy to assist you in honoring our 100% Satisfaction Guarantee. Thank you and we look forward to hearing from you.
Omaha Steaks show people that unprofessionalism is at it's peak. I used them for a friend's Christmas gift, and I was permanently placed on your Messenger list. After requesting it removed, I was promised it would be removed "in 24 hours". Weeks later, I still get Messages twice a day like clockwork! Sarcastic to say the least.
Business response:
Thank you for your feedback. We apologize you are receiving unwanted advertisements. Our records indicate you were removed from email marketing as requested on 12/20/24, and we have not sent any marketing emails since that date. Our records further indicate you are opted in to our SMS marketing list, which you can opt out of by replying STOP. We have unsubscribed you effective immediately, and you will not receive any further messages. Thank you.
When Omaha Steaks first started, I thought they were great. In the past few years, however, I have noticed the quality of their meat, including steaks, is worse than what you can buy in the supermarket. In fact, some of their freebies actually looked a funny color and were discarded. Finally, once you have ordered you are forever on their text advertising list. I have replied STOP many times, yet I still get them. I even tried chatting with someone named ******* at Omaha Steaks today about all these text adverts I keep getti... read more
Business response:
Thank you for your feedback. We are disappointed to hear you have not been satisfied with our products. Having been in business for over 100 years, we work hard to deliver an exceptional experience to our customers. We stand by our 100% Satisfaction Guarantee and would be happy to honor it for you. Regarding SMS messages, we apologize you are receiving unwanted messages. You are able to opt out anytime by texting STOP. Our records indicate the first request we received was on 7/9/25, you were removed immediately and we have ... read more
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 2 star rating with 328 reviews.
When is Omaha Steaks open?
Omaha Steaks is closed now. It will open at 10:00 a.m.