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Omaha Steaks
- Meat Shops
- Houston, TX
About this business
Location details
650 West Bough, #100, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
My sweet mother ordered 6 packages for all her children for Christmas. She ordered on Dec.11th and knew that surely she would have no problem with the orders getting to us by Christmas. Think again! Here it is December 27th and only two packages have arrived and the other four are missing in action. She has called numerous times and has been on the phone countless hours talking to customer service with no exact day or knowledge of arrival. Complete nonsense and unprofessionalism of a company! No refund or compensation of a e... read more
Business response:
Hello *********, We’re sorry to hear about the frustration surrounding your mother’s order and understand how upsetting this situation feels. At this time, we’re unable to locate the order based on the information provided here. To allow us to review the order details, shipping status, and any prior contact, we ask that you reach out to our Customer Service team directly at ************************ with the order number and billing information. Once received, our team will be happy to review the situation and assist further.
I hope BBB really study this Omaha steak company. Unfortunately ,I did not study reviews … just looked a commercials and ordered on December 5 th for my family. Bad mistake and after three or four delays from Kansas City I was told the order in Sparta Tn 30 miles away! So I waited for order to come between 11 and 3 pm as they had stated . Now another delay until Monday .Never again will I use this company and think you should check into their bad ethics.
Business response:
Thank you for sharing your experience, ****. We’re very sorry for the repeated shipping delays and the frustration this caused. This is not the experience we want for our customers. A full refund has been processed for the order, and no further action is needed on your part. We appreciate you bringing this to our attention and regret that we fell short here, please reach out to us if you have any further questions or concerns.
When I placed my first order with Omaha Steaks I was enticed by the shipping promise. After I placed the order they notified me and changed the shipping date by nearly 5 days!. So I canceled the order. They sent me a special coupon to repurchase. Which I did. And again they sent and changed the shipping date. I placed my order December 18th. As of December 16th it has not even been shipped. I won't receive the order until next year!. The very first time I used them the gourmet hot dogs were full of bone chips. The portions a... read more
Business response:
Thank you for sharing your feedback. We’re sorry for the experience you described. We’d like the opportunity to review this further and assist if possible. Please contact our Customer Service team at ************************with your order information so we can help.
I ordered a Christmas gift on December 15 was told it would be delivered on the 17. Then got a message that it was delayed until the 26. It still hasn’t been delivered and I have reached out to them several times with no response at all. Have stayed on hold over an hour and still haven’t talked to anyone. I will not be ordering from them again.
Business response:
Thank you for sharing your feedback. We’re truly sorry for the experience you described and understand how disappointing this was. We’ve reviewed the order and have processed a refund. If you need any additional assistance, please contact our Customer Service team at ************************.
Placed an order using a debit card (gift card) on 12/19. Received an immediate confirmation email stating delivery would be 12/27. Received another email 12/22 saying the shipment date changed & new estimated delivery date was 12/30. 12/26 received ANOTHER email saying there was a payment error. Called them immediately about 9:30 am that day & had a > 100 minute wait. Offered to call back & they did about 1:10 pm. Got hung up on once during the call & ******** eventually called back. Got informed they don't accept non-Omaha ... read more
Business response:
Thank you for bringing this to our attention. We’re sorry for the experience you described and understand how frustrating this situation was. We've resent an email confirmation for your review, if you need any further assistance please reach out to ************************.
I had a total of 7 orders 3 of the 7 were never received. Omaha had to replace the 3 orders. After 8 days I received the missing 3 orders they were all warm and thawed. This was 3 separate orders
Business response:
Thank you for bringing this to our attention. We apologize for the experience you described. If you need any additional assistance, our Customer Service team is available at ************************.
Actually, how about ZERO stars! Placed an order for two packages. Supposed to arrive on 12/18. One was finally delivered on 12/20. The other hasn't even shipped yet. Tracking says FedX is awaiting package from Omaha. Emails to customer service have gone unanswered. I see others have called to inquire status of their orders, but experienced long hold times, then get disconnected. Never ordering from them again!!
Business response:
Thank you for your feedback. We are so sorry to hear about your experience. We understand your frustration and are disappointed to hear one of your packages did not arrive as intended. It does appear we are shipping a replacement overnight to arrive 12/30. I have also refunded you for that shipment for the inconvenience. We appreciate your business, and hope you will give us another chance in the future. Thank you.
I purchased a total of 5 gift packages ranging in price from $89.00 to $159.00 this year for loved ones as gifts. All of the orders went well initially. However, a $159.00 package was delivered to the incorrect address. I called customer service within minutes of receiving the delivery picture (not the doorstep of the recipient) to inform them and figure out how to rectify this. My first attempt to call resulted in being told there was a wait time of 4 hours. I decided to wait until the next day. I called twice on the next b... read more
Business response:
Thank you for your feedback. We sincerely apologize for delay as we are experiencing unusually high and unprecedented call volume. We are sorry to hear about the misdelivered package as well, and would be happy to make it right. If you can please email us at ************************, we would be happy to assist you in getting a replacement or refund. Thank you and we look forward to hearing from you.
I placed an order on December 13, 2025 to be sent to my brother for Christmas. It was scheduled to be there by December 23, 2025. Received an email today informing me that it would not arrive until January 6, 2026. Receiving a Christmas gift after Christmas is not acceptable. I now have to go out after work and find a gift by tomorrow. This was the first time trying Omaha Steaks. I canceled my order and will never do business with them again!
Business response:
Thank you for your feedback. We are disappointed to hear about your experience and completely understand your frustration. Your order was cancelled and you have been refunded. However, for the inconvenience, we are still sending the package to your recipient at no charge to deliver in January. We hope they can still enjoy this gift with our very best wishes and apologize for the experience you encountered. Thank you for your business and we hope you'll give us another chance in the future. Thank you.
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 2 star rating with 328 reviews.
When is Omaha Steaks open?
Omaha Steaks is closed now. It will open at 10:00 a.m.