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Omaha Steaks
- Meat Shops
- Houston, TX
About this business
Location details
650 West Bough, #100, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
One of the most dishonest and unethical businesses I have ever dealt with.
Business response:
We are so sorry you had a bad experience, and we appreciate your feedback. We understand your frustration with the shipping delay and recognize this has not been the experience we intended for you or your gift recipient to have. Your order shipped 12/28 to deliver 12/30 and I have refunded you in full. I have replied to your email as well. We appreciate your business and hope you will give us another chance in the future. Thank you.
First order wasn’t shipped so I was to receive a second order, which I assumed would contain the package I paid for. The second box arrived on time but it had items I didn’t order (substitutions?) and was missing an item. It would have been nice to be notified if they didn’t have the items I wanted so I could cancel my order. I won’t order from them again. Overall, it was a frustrating experience. I have to say the lady I talked to regarding the missing first order was very nice.
Business response:
Hello ****, thank you for taking the time to share your experience. We’re sorry for the confusion and inconvenience surrounding your order, as this is not the experience we want for our customers. While the correct items were ultimately sent and received, we recognize that this required extra effort on your part and should not have happened. We've gone ahead and processed a refund, back to your original payment method for the shipment. We appreciate you noting the positive interaction with our team member, and we appreciate ... read more
80 year old Mother in law ordered steak / chicken / burger packages for daughters and sons and friends, spending over $800. Order ship dates were changed numerous times, with emails stating that there was a problem with the 'shipper' and that they were working on the problem. She's 80 years old, and having dozens of emails about the 6 orders was very confusing. She called and was on hold for over 2 hours. When a representative came on, she just wanted to cancel the order, but the rep made numerous promises that they orders ... read more
Business response:
Thank you for your feedback. We are so disappointed to hear about your Mother's experience, and completely understand your frustration. We notify customers when their delivery date changes, and we know it's not the smoothest experience to receive multiple communications regarding a delay. We pack our coolers right before it ships to arrive perfectly fresh and perfectly frozen, so are saddened to hear the delivery experience did not go as planned either. We stand by our 100% Satisfaction Guarantee, and would be happy to honor... read more
I paid for guaranteed delivery with a stated window of December 12–18 for two separate packages sent to two different addresses. These shipments are sent annually as Christmas meals for individuals who would otherwise not have food. Despite this guarantee and despite placing the order shortly after Thanksgiving, the delivery dates were repeatedly changed, ultimately pushing delivery beyond Christmas. After extensive effort and hours spent attempting to reach customer service, the situation was partially addressed. One box w... read more
Business response:
Thank you for your feedback. We sincerely apologize for the shipping delay, due to demand and carrier capacity sometimes the approximate delivery dates can change. We know this is not ideal nor the experience we want you to have. Our records indicate the delayed shipment was refunded in full, and a replacement was overnighted and delivered on 12/24. We appreciate your business and hope to serve you again in the future. Thank you.
I placed and order on December 14, 2025. They said the order was shipped on December 20, 2025. They said I would get it on December 21 ,2025 The carrier said they never got it. On December 22,2025. Now I have to go get other food for Christmas . It was a joke trying to talk to some one
Business response:
Thank you for your feedback. We sincerely apologize for the delay. We know this is not a great experience and appreciate your patience. Our records indicate your package delivered December 23rd. If there are any issues with your delivery, please contact us at ************************. Thank you and we appreciate your business.
Ordered 8 steaks and received four. I have emailed and called them and they don't respond. Beware of their stupidity
Business response:
Thank you for your feedback. We are so sorry some of your product was missing and the experience you received with our service. You should have received two boxes each containing four steaks, so it sounds like your order was packed incorrectly. Our records indicate we did not receive an email, and are reviewing your calls to us to improve this experience. It appears you have filed a chargeback and will be receiving a refund for your entire purchase and not just the missing item. We appreciate your feedback and hope you give ... read more
Ordered steak deal Dec 13 for my brother in Fla for Xmas. They said it would be delivered on the 15th, on the 15th it was changed to the 17th, on the 17th it was changed to the 18th, on the 18th it was changed to Jan 3, 2026. Don’t want a Xmas present delivered over a week late. I replied to their first email which they said they would reply to me in 24 hours, no reply. Called and the girl couldn’t explain why his was delayed when I had ordered steaks for my niece after I ordered the one for my brother but hers was on the wa... read more
Business response:
Thank you for your feedback. We apologize for the delay with delivery and your service request, and are working to ship and deliver every package and assist every customer as quickly as possible. We know delivery date changes are not a smooth experience, and we appreciate you letting us know so we can make it better. It does appear you placed a new order to your recipient, and it is being delivered today as scheduled. We appreciate your business and hope to serve you again soon. Thank you.
Placed an order on 12/17/25 and was informed it would be delivered on 12/18/25. Received notice from Omaha Steak the shipping arrival was changed to 12/27/25 with no reason. I reached out to the company by email and phone call. I was on hold for over an hour with no help. I've sent 3 emails to follow up and they've changed my delivery date to 12/31/25 with no response from Omaha Steak other than stating they would contact me within 24 hours. I'm disappointed in how they treat a customer and would think twice about ordering f... read more
Business response:
Thank you for your feedback. We sincerely apologize for the delay. Our team is working tirelessly to ship and deliver every package as quickly as possible. Delivery dates are approximate, and we completely understand how frustrating that can be. We appreciate your patience and can confirm your order delivered successfully December 19th.
Order was received on time, but part of the order was missing. It was probably less than $10, but I paid for it and expect to get it. I contacted them by chat and was redirected to another party. That party left a message that they would call in the next 50 minutes. That was 4 days ago. I sent them an email and have yet to hear back.
Business response:
Thank you for your feedback. We are truly sorry everything did not arrive perfectly, and not at all the experience we want our customers to have. I apologize as well for the experience you received with service, and am looking into this with my team. I do not show we received an email regarding the missing item. For the inconvenience I am sending you a $25 gift card and you can expect to receive it by email today. If you can please email c*********************** clarifying which item you are missing, we would be happy to rep... read more
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 2 star rating with 328 reviews.
When is Omaha Steaks open?
Omaha Steaks is closed now. It will open at 10:00 a.m.