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Omaha Steaks
- Meat Shops
- Houston, TX
About this business
Location details
650 West Bough, #100, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Web site is NOT USER FRIENDLY when using iPhone. Have tried for 3 days, about 3 hours a day, to order a gift. Still not ordered.
Business response:
Thank you for your feedback. We are so sorry you are encountering issues with our website and the inconvenience this has caused. I have shared this with our web marketing team to look into. We would be happy to assist you by phone, please call us at 1-800-960-8400 and we can place your order right away. Thank you and we look forward to serving you.
????????DO NOT RECOMMEND???????? “NO” STAR OUT OF 5 REVIEW: Decided to try for the first time. Ordered @$400 worth on Dec 12. Order delayed in shipping, meat defrosted completely & went bad as no dry ice shipped with it. Also did not look like $400 worth of meat; maybe $100 of that. Hours waited on hold while also trying chat bot to get customer service. Finally, They reshipped my meat. Again, Delayed 3 days during shipping (5day transit) even after making it to my town, my meat went on a NH tour and stuck processing 4 towns... read more
Business response:
Thank you for your feedback, ***. This is not at all the experience we work so diligently to provide to our customers. Every customer matters, and we fully intend on every delivery arriving in perfect condition. Our records indicate you did reach us through social media and we have refunded you in full and another replacement package is delivering today.During peak shipping periods, sometimes orders can experience both carrier and fulfillment delays, and delivery dates are approximate. Thank you for your patience. We appreci... read more
WORST CUSTOMER SERVICE IN THE WORLD!! They will over charge or double charge your card. You will be on hold for over 2 hours. If you try to use the chat - by the time a human comes on the chat has timed you out, so you can't respond. They conveniently do not offer an email address for assistance or complaints. They make it impossible to resolve an issue!
Business response:
Thank you for your feedback. We are so sorry you had this experience. We are experiencing unprecedented demand for our product and trying to assist each customer as quickly as possible. Please contact ************************if you still need assistance, and we will respond as soon as we possibly can. We appreciate your business and look forward to assisting you. Thank you.
We ordered 12 boxes to go to 12 people at the same company on 12/2/2025. Just got an email today that 4 boxes would not even ship until 12/16/2025; delivery 12/18/2025. The other 10 boxes have been delivered. When I called customer service, I was told it was a "trailer" issue. That's not my fault and it's embarrassing that 4 people in the same company did not get their gift box. We are a small business and this is not how we do business, but I guess it's protocol for a $924.7M business to operate. NEVER spending my small bus... read more
Business response:
Thank you for your feedback. We are very disappointed to hear about your experience and the service you experienced. Due to the high demand for our products, it is fairly normal for packages to deliver on different days as we have limited truck capacity. Unfortunately, with the information provided we are not able to locate your purchase. Please email us at ************************so we can look into this further and make it right. We appreciate your business and look forward to hearing from you.
Placed an order on Black Friday for the Omaha Cyber Deal Special. This would’ve been my very first time trying Omaha Steaks as an adult as they were a stable growing up. Well let’s just say, I never received the order that I paid for. The package was delayed SEVERAL TIMES with no explanation as to why. I placed numerous calls to Omaha steaks for an update and they’re very hard to get in contact with. When you select to receive a call back from a live agent instead of waiting 40 minutes on hold, they never call back (after da... read more
Business response:
Thank you for your feedback. We are disheartened to hear about your experience and it is unacceptable. Due to a high demand and holiday shipping capacity, unfortunately delays can happen this time of year. I will be reviewing your contacts with us to ensure this doesn't happen to other customers. Our records indicate your package did deliver on December 11th. You have also been refunded for your purchase. If you did not receive your package in good condition, please let us know and I would be happy to send you a replacement ... read more
I ordered three separate packages for family members. I was contacted by Omaha Steaks a week or two ago, saying the packages I ordered (and apparently paid for) were out of stock. How does this happen? I put my credit card information in online and ordered the three packages. I received an email confirming this. Then, I get a call that that particular package is out of stock? Not acceptable. I ended up ordering different packages, but I wasn't happy about that. THEN, I got a call saying that I needed to pay for my orders. WH... read more
Business response:
Thank you for your feedback. We sincerely apologize for the experience you encountered and any confusion regarding your purchase. When you place an order, if there is an out of stock item or payment issue, we do contact you by phone and/or email. Your order confirmation does provide further information regarding how we ship when you order multiple packages to one address. For the inconvenience, we are refunding $100 of your purchase back to your credit card. We appreciate your business and hope you'll give us another chance ... read more
They contact me 2 -3 times A DAY!!! Despite a phone call, reporting them as junk and blocking messages!!
Business response:
Thank you for your feedback. We are sorry to hear you are receiving unwanted text messages. Anytime you want to opt out of receiving subscribed text messages, you simply need to reply STOP and the messages will stop. You have been removed from our file effective immediately, so you should not receive any further messages. We appreciate your business and hope to serve you again in the future. Thank you.
Terrible customer service!!!! Ordered a variety pack for my Dad for Father’s Day. He called to explain that the meat was just “ok” and not outstanding like they promise. I had to fight and make numerous calls/chat to get a refund after 4 months. The best part they sent me a 45.00 gift card and deducted that amount from what I paid. I’m still fighting for my 45.00 because that’s ridiculous. I will never use or recommend this company because they do not stand behind there word. I was told a check was mailed out Oct 30 and will... read more
Business response:
We are so sorry for the experience you and your gift recipient has encountered, and are disappointed to hear the product did not meet your expectations. We stand by our 100% Guarantee and are happy to honor it for you. Initially, we were informed part of your purchase was unsatisfactory, so you were given a partial refund. Your order has now been refunded in full. Your refund check was mailed on November 20th, so you can expect to receive it in the next 3-5 business days. Please contact us at ************************if we ca... read more
I have tried three times to place an order and then cancel it, no explanation. A supervisor said she’d look into and get back to me, never happened. I’m thinking it’s because it was a large discounted price and I didn’t add any extras? Very disappointed!
Business response:
Thank you for your feedback. We are so sorry for the experience you've encountered and would be happy to assist you in placing your order. We were unable to verify pertinent order information, which has now been resolved. Please contact us at 1-800-960-8400 to place your order. Thank you and we look forward to hearing from you.
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 2 star rating with 328 reviews.
When is Omaha Steaks open?
Omaha Steaks is closed now. It will open at 10:00 a.m.