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Omaha Steaks
- Meat Shops
- Houston, TX
About this business
Location details
650 West Bough, #100, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Horrible customer service. Ordered for a holiday gift and arrived all thawed out! Not safe to eat and has not gotten my money back.
Business response:
Hello ******, Thank you for sharing your experience. We’re sorry to hear about the condition of your delivery and the concern regarding your refund. At this time, we’re unable to locate the order based on the information provided here. To allow us to review the order details and assist further, please contact our Customer Service team at ************************with your order number and billing information. Once received, our team will be happy to review the situation and help determine next steps.
I ordered from Omaha Steaks and few days before Christmas. They said delivery is Dec 27th. Dec 27th, they said delivery is Dec 30th. Waited all day. Called at 6:00pm and Simone(automated ) said still being delivered on the 30th. Called to talk to Customer Service and they were to call me back in 67 minutes. No call...No delivery came on the 30th. I called at 8:00am Dec 31st. Talked to customer service (******) and she said deli very was changed to Jan. 2nd... canceled my order. Also no communication
Business response:
Thank you for sharing your experience, *******. We understand how frustrating it can be to experience delays and inconsistent delivery updates, especially around the holidays. Our records show that this order was refunded after it had already shipped. In addition, a replacement order is being sent at no charge and is expected to arrive on or after 01/05/2026. We appreciate you taking the time to bring these concerns to our attention.
I placed order on 11/30//25 for delivery by 12/23/25….approximately $300 of various meats for Planned Christmas dinners. The order arrived 12/23/25and IImmediately unpacked it from the new cardboard containers. About 90% of the meat was totally thawed, there was no ice in the warm package, and the products were unsafe to be eaten. I called their Customer Service immediately and was put on hold status twice at about an hour each time. My patience was worn down now, so I hung up and sent a detailed email to their designated co... read more
Business response:
Hello ******, Thank you for sharing your experience. We’re sorry to hear about the condition of your delivery and the difficulty you experienced when trying to reach our team during the holiday period. At this time, we’re unable to locate the order based on the information provided here. To allow us to review the order details and assist further, please contact our Customer Service team at ************************with your order number and billing information. Once received, our team will be happy to review the situation and... read more
My order was supposed to be delivered 12/29/25 and I am still waiting on 12/31/25. UPS does not even have possession of my order yet!! I am only at my house until 1/2/26, and I needed it for tonight. This order is a waste. “Average wait time” was 21 minutes for customer service and here I am at 45 minutes and no help. I want a refund for order# ************
Business response:
Hello ****, Thank you for sharing your experience. We’re sorry for the frustration surrounding the delivery timing and the wait you experienced while trying to reach our team. We did connect with you and have since processed a full refund for the order.
Dec 17th 2025 I ordered a gift card for my daughter and her family as a location is near her. I specifically said a Christmas gift. The enclosed note said Merry Christmas. Ha ha I. All of us. I thought this was a store where they could go in and use the card for what they want. Was told because of high volume card would arrive 12-27-25. Ok,not great but still doable. Calling this company is a nightmare. Get automated message stating each day card would arrive. Ha ha again. Finally reach someone. This is calling multiple time... read more
Business response:
Hello ******, thank you for sharing your experience. We’re sorry to hear about the difficulties you encountered with the mailed gift card process and understand how frustrating this was, especially given the timing around the holidays. We did speak with you and worked to resolve the issue by converting the gift card to an electronic version, which was successfully used in store. While the situation was ultimately resolved, we recognize that the experience itself fell short. Your feedback has been shared internally for review... read more
I ordered a gift card on December 12th for a Christmas gift for my son who was visiting from out ot town. It was supposed to be delivered by Christmas, but didn't show up until December 30th; after my son had left. It shouldn't take 18 days to ship a **** gift card! I will never order from them again!
I received my order on 12/24/25 defrosted. No real insulation or dry ice. The temperature here that day was 76 degrees. I sent a complaint via the "Contact us" option on their website right after opening the delivery. I received no response. I have sent 2 subsequent complaints using the same method, no response. I have called twice, but their wait time is 2-3 hours. Not only did they send out meat at unsafe temps, they will not provide costumer service. What if someone were ill from this? It's irresponsible of them to refuse... read more
Business response:
Hello *****, Thank you for sharing your experience. We’re sorry to hear about the condition of your delivery and the difficulty you encountered when trying to reach our team during a very high-volume holiday period. This is not the experience we want for our customers. To resolve this, a full refund has been processed back to your original payment method. Thank you for bringing this to our attention.
Changed packaging. Meat arrived thawed, dry ice evaporated. My mothers, brothers all arrived in same condition. Their customer service will not respond, or best case you’ll spend hours on the phone, sending a bunch of emails and IF you finally reach customer non-service, they are borderline rude and definitely do not care. My family and friends have been ordering from them for last 15-20 years, we will NEVER order from them again. My main concern is that there are probably a lot of elderly people, people without feeling in t... read more
Business response:
Thank you for sharing your feedback, ***. We’re sorry to hear that the order did not arrive as expected and that this experience was disappointing. Our records show that this order was previously reviewed by our Customer Service team and a full refund has already been issued. We apologize that the delivery did not work out and for the frustration this caused. Thank you for taking the time to share your concerns.
Would leave a zero but can’t. Was a gift from my sister, delivery scheduled for 12/27/25, did not receive order. Got the order number to check delivery status. In transit but delayed until 01/02/2026, sent 12/26/2025. By the time I get it the food will be spoiled/rotten. Today is 12/29/2026, package sitting in Ohio for 3 days at UPS facility? Customer service when called supposedly has no record of the order but Visa card was charged. Never again, and their food isn’t that good anyway. Hope my sister gets her money back.
Business response:
Thank you for bringing this to our attention, ***. We’re very sorry for the delivery delays and the frustration this caused, especially as this was a gift. After reviewing the order placed by your sister, a full refund has been issued. In addition, a replacement order has been shipped to you using expedited air delivery and is expected to arrive on or after 01/06/2026. We appreciate the opportunity to address this and make it right.
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 2 star rating with 328 reviews.
When is Omaha Steaks open?
Omaha Steaks is closed now. It will open at 10:00 a.m.