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Omaha Steaks
- Meat Shops
- Houston, TX
About this business
Location details
650 West Bough, #100, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
My first order arrived on time with no issues. Unfortunately I found the quality of the meat to be lacking. The tenderloin steaks and the apple tartlets were the only items worth eating. The hot dogs had pieces of bone, tasted like bad chicken meat and the color varied making me really wonder what was in them. The steak bites were tough. The hamburger was of poor quality, high in fat and also contained ground bits of bone. The chicken breasts were no better than grocery store variety as were the pork chops. I don’t mind payi... read more
Business response:
Thank you for your feedback. We are disappointed to hear you were not satisfied with your purchase. At Omaha Steaks, we work hard to deliver an excellent experience for our customers, and we stand by our 100% Guarantee. We would be happy to honor this for you. Please contact us ************************so we can further assist you. Thank you.
Placed an order for the steak, chicken,burger etc pak It was a special they offerred with 8 free smash burgers.What I got was ALL burgers!! When I called they said that's what I ordered! I did not.... Now trying to find my order on their site ..not available. I know what I ordered...will not order again!!!
Business response:
Thank you for your feedback, and we appreciate your business. We sincerely apologize for any misunderstanding regarding this offer. We did ship the items ordered which is a great variety of our burgers, as indicated in your email confirmation. As a courtesy, have refunded 50% of your purchase back to your credit card for the misunderstanding. Please contact ************************if you need any further assistance. Thank you.
Order a package for my Dad for Father’s Day on June 7th. Z4012563QZXW. I got a tracking number and was told it would be delivered on Wednesday 11th and low and behold the order was sent back to the company. No call to me or my Dad, both numbers provided. I called on Thursday and spoke to Tamika who told me “well it was ups who sent it back not us” I said we’ll find that’s how you do business sent my money back. She literally began interrupting me saying “I was coming in hot” whatever that means. I have NOT received a refund ... read more
Business response:
Thank you for your feedback. We sincerely apologize for the experience you encountered. Unfortunately, we were provided an incomplete address for delivery which caused the package to be returned. This address was missing a unit number, and unfortunately the carrier is not able to call customers. Your purchase was refunded in full on June 12th, it usually takes 5-7 business days for the credit to appear on your account. You will want to check with your bank regarding your refund. If you need further assistance, please contact... read more
I bought these steaks, etc a few years ago and couldn't believe how small each steak was. I'm 240 lbs and had to eat 2 steaks/meal so the price just doubled. The taste of the steaks and burgers were ok after I used garlic and onion powder on each. My problem is I was going to buy the fathers day special for $99 with free shipping and added to my cart. When I went to purchase suddenly the price was $119 unless I added extra items. DISGUSTING!!!! I Deleted my order and will never buy anything again!!!! Everyone BEWARE of this ... read more
Business response:
Thank you for your feedback. We apologize for the experience you encountered and any misunderstanding regarding this offer. If you can please reach out to us at custserv@omahasteaks.com, we would appreciate the opportunity to assist you further. Thank you.
I was gifted 2 $25 gift cards. Ive ordered from them before and was very disappointed. Meat was these ridiculously small grey frozen steaks. The chicken was rubbery and why I would have thought theor hot dogs would be better then the dollar store brand. I dont know because they were NOT. But since I had the gift cards I said okay. Maybe I'll order sides or deserts . There is a $69 minimum purchase requirement. So I added and added stuff. I have a picky household. I litterly had $59.95 in my cart. With rax would be over thei... read more
Business response:
Thank you for your feedback. At Omaha Steaks, for over 100 years we've worked hard to deliver a great experience for our customers. We are disappointed you have not been satisfied with our products, and we do stand by our 100% Satisfaction Guarantee. We have a variety of sizes for our steaks to allow customers a choice depending on their needs. We also have many new products, including our amazing Smash Burgers that go from freezer to grill to bun in five minutes. As a one time courtesy, we would be happy to waive the minimu... read more
I ordered last week and was provided a tracking number. When I go to UPS.com to track my order, it still states that only the label has been created. I paid extra to have it guaranteed delivery. I Keep emailing them to ask where exactly is my package??? I'm still awaiting package. I have even requested a discount or refund for extra delivery fees. So, where is the food? This company is bogus.
Business response:
Thank you for your feedback. We apologize for any misunderstanding regarding your delivery. Our records indicate your package shipped on 4/7/25, and delivered as scheduled on 4/9/25. As stated in your shipping notification, once your package ships it is on a freezer truck until it reaches the local carrier the day prior to delivery; you will then see updated tracking information. We appreciate your business and hope you enjoy our amazing products. We look forward to serving you again soon.
Ordered strip steaks recently. Received perhaps the worst strip steaks I have ever seen. Cut way too thin and full of fat and gristle.
Business response:
Thank you for your feedback. We apologize for the experience you encountered, and would be happy to honor our 100% Satisfaction Guarantee for you. We do offer a wide variety of products and sizes to allow our customers many options, and we do have thicker steaks available as well. Please contact us at custserv@omahasteaks.com so we can further assist you. Thank you.
Very poor Mignons..terrible meatballs..more levels of quality than Jaguar Motors. What was a great American company has turned to slick advertisements..and substandard products..Better meats are at Costco and less expensive. All Omaha saved products were dumped out today ! Omaha Steaks is now another Sad huge American SCAM..!!
Business response:
Thank you for your feedback. At Omaha Steaks, we work hard to deliver an exceptional experience to our customers and we are disappointed to hear you are not satisfied with your purchase. We stand by our 100% Satisfaction Guarantee and would be happy to honor it for you. Please contact us at custserv@omahasteaks.com so we can further assist you. Thank you.
We ordered some omaha steaks, burgers, hot dogs for around $120. The ordered was very underwhelming and ALL the meat was very grey and appeared to be spoiled. We cooked some but it just seemed off. Called the company and they do not honor the satisfaction guarantee at all. Instead they offered a $40 gift card so i can order more spoiled meat? No thanks. Stay away!
Business response:
Thank you for your feedback. We are truly sorry for the experience you encountered. Omaha Steaks has been in business for over 100 years, and we work hard to deliver an exceptional experience to our customers. Unfortunately, with the information provided we are unable to locate your purchase, however we would be more than happy to honor our 100% Satisfaction Guarantee. Please contact us custserv@omahasteaks.com so we can further assist you. Thank you and we look forward to hearing from you.
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 2 star rating with 328 reviews.
When is Omaha Steaks open?
Omaha Steaks is closed now. It will open at 10:00 a.m.