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Omaha Steaks
- Meat Shops
- Houston, TX
About this business
Location details
650 West Bough, #100, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I will never place an order with then again. I attempted to place an order online and it said free shipping and 4 free burgers for over $149 orders. My order qualified. It even had a green check mark next to both criteria since my order was over $149. Then it had my total.. $150.45 when I click continue to the payment page, it charges me shipping. ($9.99) with a new total of $160.44..I got on their chat and was basically called a liar and told that the free shipping starts at $169. He/She said.. you should see "add $8.56" to... read more
Business response:
Thank you for your feedback. I am very disappointed in your experience and truly apologize for any misunderstanding regarding the offer you attempted to order from. We are reviewing the chat transcript to ensure our team continues to deliver the experience we strive to provide. We would be happy to honor this offer for you; if you are still interested, please place your order and contact us at custserv@omahasteaks.com. We will make sure your shipping is refunded and your free burgers are included. Thank you and we look forwa... read more
Received the assortment package from my daughter for Christmas and put everything in the freezer immediately. The hotdogs and the hamburgers were okay, but much taste is lost due to the long time being frozen . I cooked up 2 of those 4 oz. Sirloin Steaks medium rare and they were not very tender. As a grandson of a butcher that custom cut meat for customers I am used to fresh, highly marbelized beef. The next two I forked and used tendertzer and they were slightly better. The chicken breasts were okay, but again, minimal, if... read more
Business response:
Thank you for your feedback. We are very sorry for the experience you encountered with your gift shipment. Our products are packaged and intended to be stored in your freezer for three to six months without compromising the quality of the product, so we're disappointed to hear you were not satisfied. We stand by our 100% Guarantee and would be happy to honor it for you. Please contact us at custserv@omahasteaks.com so we can make this right. Thank you and we look forward to hearing from you!
I have tried for almost a month to have the 3-4 emails/day from Omaha Steaks to be stopped. I first tried unsubscribing by using the unsubscribe option in their emails but that didn't work. Next I called multiple times, each time they said it will take a few days for their system to clear out existing emails that were programmed to be sent. It's now weeks later and I STILL get 3-4 emails/day. MAKE IT STOP! I have also filed a formal complaint with the Federal Trade Commission (FTC)
Business response:
We sincerely apologize you are receiving unwanted marketing offers. You have been removed from our email list, effective immediately. If you need any further assistance, please contact us custserv@omahasteaks.com. Thank you.
Received the $89 assortment pkg. from a friend for Christmas and put everything in the freezer immediately. First we had the hotdogs and they ok as the hamburgers. Last night I cooked up 2 of those 4 oz. Sirloin Steaks med. rare and they were tuff as hell! The next two I'm going to tenderize the crap out of them so we can chew them. We still have the chicken breasts which probably be ok as the dessert things they sent. If anything, I like the foam cooler they sent, it will be perfect for when I smoke another pork butt on the... read more
Business response:
Thank you for your feedback. We are so sorry to hear you were not satisfied with our Top Sirloin, and would be happy to assist you. Characteristically, Top Sirloin will have a bold beefy flavor with a firmer texture. We do stand by our 100% Satisfaction Guarantee; please contact custserv@omahasteaks.com so we can make it right. We look forward to hearing from you. Thank you.
We ordered $160 package from Omaha steaks that was promised to be delivered on January 25 due to our sons 30th b-day. Never received the package. It sat at a facility for 6 + days. When I ordered the meat, I did not order online, I spoke to a human personally. I wanted to make sure that the package would arrive on time. The co., had every excuse..weather..in the high 50’s really ? The employees were Horrible, ignorant, and lied. I contacted them, again, and they said that they would send out a replacement since that meat was... read more
Business response:
Thank you for your feedback. We are so sorry for the experience you encountered and the inconvenience this has caused you. Unfortunately, the original shipment was delayed due to weather; as UPS indicated it was not necessarily weather in the delivery location it was weather conditions that occurred in transit. At this time, we have refunded your purchase in full and your replacement shipment is delivering today. We appreciate your business and hope you'll give us another chance in the future. Thank you.
The filet mignons are not as pictured. They show 2" thick filets but you get 1" to 1 1/4" thick filets. Not what I expected. The steaks are ok but not as represented. Very disappointed overall. Will not order again. :-(
Business response:
Thank you for your review. At Omaha Steaks, we stand by our 100% Satisfaction Guarantee. The steaks you purchased were 6 ounce steaks, we do have larger steaks available that will be thicker and you would absolutely love them!! We have honored our Guarantee and refunded your purchase in full. We appreciate your business and hope you'll give us another chance in the future. Thank you.
Never again…raw meat the first time…super late the second time. Fire the clown that is running this ****show…customer service is the equivalent of Dollar General produce stockers. Ridiculous
Business response:
Thank you for your feedback. We sincerely apologize for the experience you've encountered. Unfortunately, many retailers including Omaha Steaks experienced carrier delays over the holiday due to volume. Our records indicate your replacement shipment arrived one day later than scheduled due to weather. If there were any issues whatsoever, please contact us at custserv@omahasteaks.com so we can make it right. I am also sending you a $50 gift card for the inconvenience this has caused. We appreciate your business and hope you'l... read more
I ordered on-line 5 of their cyber boxes at $99.00 each stating free shipping which, I had shipped to my home address to give as Christmas gifts. I received several calls from customer service notifying me they were going to ship everything in one box since it was just one address. I complained that I wanted them to ship as I ordered them each in a cooler to my address as they were gifts. For some reason this request was very difficult for them to complete. Several people called to tell me they could not complete my request.... read more
Business response:
Thank you for your feedback. We sincerely apologize for the experience you encountered. When you order multiple packages to one address, we do pack them in the least amount of coolers possible. We did verify you wanted the orders separated and the request was handled so the orders could ship to arrive by Christmas. For the misunderstanding, we have refunded all of your shipping charges and will be sending you a $50 gift card to use on your next purchase. We appreciate your business and hope to serve you again soon. Thank you... read more
Worst customer service worst missing a gift card waiting 3 weeks rep put me on hold to talk to a supervisor waited 30 mins no one picked up I had waited 60 minutes just for a rep to pick up the second time I called the rep Tom said he apologized for all my disservice would get me a resolution from a supervisor then said something was wrong with his phone so he couldn't put me on hold he would call me right back he really fooled me it has been 45 min he never called back I wil never never order anything from this company agai... read more
Business response:
Thank you for your feedback. We are so sorry for the experience you encountered and appreciate you bringing this to our attention. I do believe you have spoken to our credit department who is emailing the e-card to the recipient tomorrow. However, I will be sending you a separate email so we can attempt to make this right. We appreciate you bringing this to our attention and hope to serve you again in the future. Thank you.
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 2 star rating with 328 reviews.
When is Omaha Steaks open?
Omaha Steaks is closed now. It will open at 10:00 a.m.