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Omaha Steaks
- Meat Shops
- Houston, TX
About this business
Location details
650 West Bough, #100, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
My Mom in Maryland ordered us (in Ohio) a gift box for Christmas 2024 with a credit card. The rep must of put in the numbers wrong because CC didn’t process so the easiest solution was to send me the invoice. Mom was furious, obviously because the surprise was spoiled plus I received an invoice. She called them. And was forever on the phone. They took the info again and would not waive the shipping as I suggested she ask them to do. Mom being 92 wouldn’t argue the fact since it was a Christmas present. The package was suppos... read more
Business response:
Thank you for your feedback. We sincerely apologize for the experience both you and your Mother encountered; this is not at all the experience we strive to deliver to our customers. The purchase has been refunded in full, and I have sent you an email regarding further resolution to allow us to make this right. We appreciate your business and hope you'll give us another chance in the future. Thank you.
Ordered two of the $89.99 TV Specials, but what was received was not two of the packages, but one entirely different package that had multiple Franks and no Filets. Their Offical Webpage shows the package that I ordered two of, but when I phoned customer service she read something different from her end. And as it turns out, my order history is not what is should have been. This company seems to be a Bait and Switch type organization and you cannot believe what you see on the TV, as they will send you whatever they have on h... read more
Business response:
Thank you for your feedback. We sincerely apologize for any misunderstanding regarding your purchase. We have many different packages available to meet our customer's needs. The package you ordered is not the package being advertised on TV, and contains our Butcher's Cut Top Sirloins which is a wonderful, flavorful steak! When you place an order you are sent an email to confirm what you purchased, so you are able to contact us if you need to make any changes. We appreciate your business and hope you enjoy your shipment. Plea... read more
WORST customer service ever! After so much time wasted on researching which catering company to go with for Thanksgiving, we received a package with an issue. How disgusting, it was unhygienic and we were appalled! Reached out to chat/phone customer service several times, they said a refund was issued but is not able to provide an updated receipt or confirmation. Instead, I received an email for a new order even though I didn't opt for a replacement. Their website lies about BBB reviews and the 100% customer satisfaction. Th... read more
Business response:
Thank you for your feedback. We are truly sorry for the experience you encountered, this is not at all the experience we strive to provide our customers. Your purchase is backed by our 100% Satisfaction Guarantee. I can assure you, your entire purchase has been refunded back to your credit card, and you can expect to receive the credit within 5 business days. If you need further assistance, please contact us at custserv@omahasteaks.com. Thank you.
Received steaks (prime filet) with so much gristle and fat. Cooked the chicken and pork according to their directions and it was so overcooked and tough that I had to throw it away-Sent a complaint to Omaha and did not receive my money back as promised-Finished with this company
Business response:
Thank you for your feedback. This is not the experience we strive to provide our customers, and we sincerely apologize you had a poor experience. Your credit card was refunded for the items you mentioned in August. If you have not received your refund, please contact your bank to ensure it was refunded. If you need further assistance, please contact us custserv@omahasteaks.com. I am also emailing you a $50 gift card toward a future purchase. We appreciate your business, and hope to serve you again soon. Thank you.
Very disappointed. I had one good experience with an Omaha Steaks order a few years ago, so I decided to pay for Gold Membership about a year or 2 ago. I have had more bad steaks then good ones since then. My local store also has terrible customer service. There use to be a very friendly and informative man working there, but since he left the new workers seem bothered when you walk in there. It is not because they are busy, because there s NEVER another customer in there when I go. I have had issues with shipments arriving,... read more
Business response:
Thank you for your feedback. At Omaha Steaks, we strive to deliver the best possible experience for our customers. While your Steaklovers Rewards Membership is not refundable, we do stand by our 100% Guarantee. Any items you recently purchase you were not satisfied with, please contact us at custserv@omahasteaks.com so we can assist you right away. Thank you.
I placed an order on 10/30 and was given an estimated delivery for Nov. 6-9. Less than 12 hours after the order, the delivery was changed to Nov. 2. I would not be at my home on that date. A call to customer service was not helpful: "It's already on the truck and I can't stop it. Can't you have a neighbor bring it into their house and store it for you?" That is not a solution. The estimated delivery date quoted when placing the order should be honored, otherwise a customer would have to clear their schedule for days surround... read more
Business response:
Thank you for your feedback. We sincerely apologize for any misunderstanding regarding shipping and the inconvenience this caused you. Our records indicate the scheduled delivery date did not change once your order was placed. Unfortunately, once a package ships we are not able to stop it; we attempt to work with our customers to find a solution and of course, stand by our 100% Satisfaction Guarantee and will gladly honor it if there is an issue upon delivery. For the misunderstanding, I am sending you a $75 gift card toward... read more
Minus on the stars...I ordered free steak sampler for seniors, $9.99 for s&h, I was billed 19.99..
Business response:
Thank you for your feedback. We are so sorry for any misunderstanding and would be happy to make it right! With the information provided, we are not able to locate a purchase. Please contact us via email custserv@omahasteaks.com so we can further assist you. Thank you.
The fillets were decent and had good flavor. The sirloin four out of four were so riddled with gristle you could not sure them had to spit them out. I will send a picture if I can. Won’t be buying there again ,they have really gone downhill!
Business response:
Thank you for your review. We apologize you had a poor experience, and this is not the quality we strive to provide our customers.With the information provided, we do not have a record of your purchase. Please contact custserv@omahasteaks.com, we stand by our 100% Satisfaction Guarantee and would be happy to assist you. Thank you.
One of the hamburgers had a BONE CHIP in it and it almost broke my tooth. Threw them away for fear of more in other burgers.
Business response:
Thank you for your review. We are disappointed to hear about your experience, and this is not at all the quality Omaha Steaks is known for. We stand by our 100% Satisfaction Guarantee and would be happy to honor it for you. Please email us custserv@omahasteaks.com so we can further assist you. Thank you.
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 2 star rating with 328 reviews.
When is Omaha Steaks open?
Omaha Steaks is closed now. It will open at 10:00 a.m.