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Orlando VW South
- Car Dealers
- Orlando, FL
About this business
Location details
1406 W Sand Lake Rd, Orlando, FL, 32809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Overpriced, diagnostic was incorrect , wait time is longer then anticipated, usually pay for a diagnostic $200 alone before any service is rendered
Business response:
Thank you for sharing your experience. We understand how frustrating it can be when service costs and timelines do not align with expectations, and when diagnostic results are not accurate. Feedback like yours helps us review how we communicate pricing, timelines, and diagnostic processes to ensure a clearer and more reliable experience for our customers. If you would like to discuss this further, please contact Rob Topping at rtopping@vtaig.com so we can address your concerns directly.
I'm not sure why it took over 9 hours to do a 50k service and 4 tires. Thankfully the tech didn't hear the rattle in my passenger door( which is still there) that may have taken till the next day to fix. That just seems excessive
Business response:
We are concerned to hear about your experience and we understand your frustration. Your feedback helps us identify areas where we can improve our efficiency and attention to detail. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact Rob Topping at rtopping@vtaig.com so we can address these concerns directly.
Mr Tom was great addressing concerns and updating on a timely manner. The mechanic team on the other hand left my car with dirt on the floor and hands marks. Please make sure everything work up to part. I have to turn around back to VW because one of the sign to check tire pressure light up. Thank you
Business response:
We are delighted to hear that Tom provided excellent service by addressing your concerns and keeping you updated throughout the process. We truly value your feedback about the cleanliness standards after service completion and understand your frustration with having to return due to the tire pressure monitoring system issue. Your experience helps us ensure that every aspect of our service meets the high standards our customers expect. We appreciate you taking the time to share both the positive aspects and areas where we can... read more
Very poor customer service by the CS supervisor. I dont have or want to know his name. He is horrible. Indont understand why he has that position. Bat with clients like me and horrible with his employees
The inspection on the cause of SOS light on(warning sign in the display) costs me more than $226.57 and the control module faulty internal electrical malfunction will cost more than $1000.00 for replacement is too expensive.
Had a very uncomfortable experience with my service advisor. I had scheduled to have 3 recalls serviced, and to have my passenger door looked at due to wind noise. Advisor called the morning of to inform me that the door check wouldn't be covered under warranty. Expressed my disappointment. Advisor felt offended and ended call. When I arrived, he was short with any of my concerns and disregarded any of my safety concerns I've had about the car. He then informed me one of the recalls would take most of the day, if not even in... read more
They made an appointment with me for 8am and it was 12pm and they still didn't service my car. They stated that my car wasn't going to be looked at until like 5pm, I was treated as if I was a walk in. TERRIBLE
My problem was caused by Volkswagen, which, during a multimedia system update, caused an error, leaving me without the system for four days. I tried to contact the company and, after an afternoon wasted waiting and receiving meaningless information, they asked me to go to a dealership. I had to drive almost an hour each way, only to be poorly served and mistreated by an employee who had nothing to do with my case. Only after speaking with the manager was I able to get an appointment without having to reschedule to try to res... read more
Have had issues the last 2 visits of service and poor communication with Mike. I will try servicing with someone else before changing locations but not him.
Frequently asked questions about Orlando VW South
How is Orlando VW South rated?
Orlando VW South has a 4.3 star rating with 5,942 reviews.
When is Orlando VW South open?
Orlando VW South is open now. It will close at 8:00 p.m.