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Orlando VW South
- Car Dealers
- Orlando, FL
About this business
Location details
1406 W Sand Lake Rd, Orlando, FL, 32809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
I want to give VW South five stars. However, during the last visit, the tech scratched the dash when he replaced the radio. Christian Arce, my service consultant, brought it to my attention and said they would paint over the scratch. The paint color doesn't match, and they didn't buff the new paint, so it's just a blob on the dash.
Business response:
Thank you for sharing your experience. We appreciate your positive intentions but are concerned about the issue with the dash repair. It's disappointing that the paint application did not meet expectations. We encourage you to reach out to Rob Topping at rtopping@vtaig.com so we can find a better solution and ensure your satisfaction.
My 60k service was supposed to include a tire rotation and I don't think they did one. I have one wheel that doesn't match the other 3, and it's still in the same spot as it was before I took the car in. They also didn't check the tire pressure. The tire pressure light was on and they cleared it. I had to add air afterwards when it came back on because the pressure was still low. Also, they told me it was going to be $4500 to fix my abs system. I took it somewhere else and they told me there was nothing wrong with my abs. An... read more
Business response:
We sincerely apologize for the issues you experienced during your recent service visit. We understand how important it is for your vehicle to be properly maintained and for any concerns to be addressed accurately. To resolve this matter and ensure that your concerns are fully addressed, we encourage you to reach out directly to Rob Topping at rtopping@vtaig.com. He will be happy to look into the situation and work with you to make it right. Thank you for your feedback.
Horrible service. $230 for a diagnosis that didn't answer the issue.
Business response:
Thank you for sharing your feedback. We're truly sorry to hear about your dissatisfaction with the service you received. We'd like to make things right and address your concerns directly. Please reach out to Rob Topping at rtopping@vtaig.com, and he will work with you to resolve this matter. We value your business and appreciate the opportunity to improve your experience.
Wasn't fixed after several visits
Business response:
We apologize for the inconvenience you've experienced with your vehicle, and we understand how frustrating this must be. We would like to look into this further and ensure that your concerns are addressed appropriately. Please contact rtopping@vtaig.com so we can discuss the details and work toward a resolution. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
My experience at VW South Orlando was incredibly disappointing. The customer service team showed no respect for long-time customers and attempted to misrepresent the warranty coverage, insisting I pay out of pocket for repairs that were clearly covered. It seems they rely on some customers being unaware of their rights. Thankfully, I was well-prepared and knew exactly what I paid for when I purchased my car. However, it took far too much time and effort before they finally acknowledged the warranty and resolved the issues wi... read more
Business response:
Thank you for taking the time to share your feedback about your recent experience. We are truly sorry to hear that your visit did not meet expectations and that you felt disrespected during your interactions. Providing respectful and transparent service to every customer is a top priority for us, and it's disheartening to hear about the challenges you encountered. We take allegations of discrimination and poor customer service very seriously. Your concerns about the handling of your warranty and the treatment you received wi... read more
READ ME. Stay away from Orlando VW South. TL;DR - Dealership not taking accountability for damage caused to my vehicle and extended warranty repair cost. I want to preface this review by saying I've been a long time customer of Orlando VW South for over 10 years and have been going to this dealership when it was back at the Americana Blvd location. Sadly I will no longer be bringing my VW here for anything anymore. I recently had my Tiguan serviced at Orlando Volkswagen South to address the sunroof drains when I noticed the ... read more
Business response:
Thank you for sharing your detailed feedback, and we're truly sorry to hear about your recent experience with our service department. Your loyalty over the past 10 years means a lot to us, and it's disappointing to know that we let you down during your recent visit. We understand the seriousness of the issues you've encountered, from the sunroof drains to the concern about damage to your vehicle. We want to ensure that these matters are properly addressed. Please reach out to Rob Topping at rtopping@vtaig.com so we can discu... read more
Muy mal servicio. Haciendo uso de mi seguro mpp
Business response:
Thank you for taking the time to share your recent service experience at Orlando VW South. We sincerely apologize that your experience did not meet your expectations, particularly regarding the use of your MPP insurance. At Orlando VW South, we strive to provide efficient and transparent service while ensuring all work is covered appropriately by your chosen insurance plan. To address your concerns effectively, we would like to connect you with Nick Rodriguez at nrodriguez02@vtaig.com. We appreciate your patience and underst... read more
awful dealer even worse service department
Business response:
Thank you for taking the time to share your recent experience at Orlando Volkswagen South. We understand your frustration and disappointment, and we sincerely apologize that the service department did not meet your expectations. We take all customer feedback seriously, and we want to hear more about the specific issues you encountered. To discuss your experience in more detail, please contact Rob Topping at rtopping@vtaig.com at your earliest convenience. We appreciate your understanding and look forward to hearing from you.
Dissappoint as usual . Don't care about customers .
Business response:
We are sorry for your experience and look forward to speaking with you to understand the situation better and make it right. Since we are not able to locate your identity, please reach out to us at 407-541-4447. Your satisfaction is our top priority
Frequently asked questions about Orlando VW South
How is Orlando VW South rated?
Orlando VW South has a 4.3 star rating with 5,420 reviews.
When is Orlando VW South open?
Orlando VW South is open now. It will close at 8:00 p.m.