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Orlando VW South
- Car Dealers
- Orlando, FL
About this business
Location details
1406 W Sand Lake Rd, Orlando, FL, 32809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
A long period of waiting and on top of that I have to return the next day to complete just to put a new tire.
Service person was good. His name was Martin. But they had the vehicle all day since 9:30am and did not find what was wrong. My vehicle still doing the same. It has a small shake in the front at high speeds. They rotated the tires and the claim that it was better, but better is not fixed. The want to do a road force test on it if it keeps going but why not do it the same day. When I picked up the car at 5pm is when they told me they might have to do this test. They should've handled it prior to me picking up the car. Now I h... read more
well, nothing really special. our GPS is still not working after service had to call someone to show me where our car was parked. inside the plastic cover on the seed, a service number was hanging at the window well, everything was not what you expect from a good VW-Service
I took my VW Jetta recently for service. Mike L. the VW Customer Service was rude and abrupt to me and several other customers. We were just asking questions about our cars and he was replying to us as if was NOT his job to help us. We simply needed him to do his job. VW customers pay a premium price for a high quality product that includes excellent, responsive customer service. Mike failed to deliver what we have paid for by spending our hard earned money with VW. At several points in the conversation he rolled his eyes an... read more
Did not repair the vehicle - same issue exists after service department had one full week with the vehicle. In fact, the same error code from ECM exists after the $850+ work. Also, front spoiler has yellow paint from impact with a something such as a curb, and car was delivered dirty after service (not washed).
Business response:
Thank you for your feedback. We deeply regret that the issues you experienced with your vehicle. We would like to investigate this further and work to resolve the situation. Please reach out to Rob Topping at rtopping@vtaig.com so we can address your concerns and ensure your vehicle is properly taken care of.
They held my car for two days and did not complete the inspection for body work. They did not provide an update and I had to call them before deciding to just come and get my car. They did not offer a loaner and their cost for maintenance inspection is high. They were good enough to make a recommendation for another body shop I could go to.
Business response:
We apologize for the experience you had with the inspection for your vehicle. We understand how important timely updates are, and we sincerely regret that we did not meet your expectations in this instance. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to reach out to Rob Topping at rtopping@vtaig.com.
The customer serviced i received was terrible. I took my vehicle in to get one of my tires looked at and it was discovered it had a slow leak in one of the tires. I have a warranty for the tires. I explained to the individual that was assisting me that i had got the warranty and the vehicle at that dealership and the the individual response was that the tire looked like it had been patched and would not be covered(did not pick up the phone at all to reach out to the warranty company) The individual provided me the phone numb... read more
Business response:
We sincerely apologize for the service you experienced. We'd like to address this matter and ensure that your concerns are handled properly. Please reach out to Rob Topping at rtopping@vtaig.com so we can resolve this issue to your satisfaction. We value your feedback and hope to regain your trust in our service.
I want to give VW South five stars. However, during the last visit, the tech scratched the dash when he replaced the radio. Christian Arce, my service consultant, brought it to my attention and said they would paint over the scratch. The paint color doesn't match, and they didn't buff the new paint, so it's just a blob on the dash.
Business response:
Thank you for sharing your experience. We appreciate your positive intentions but are concerned about the issue with the dash repair. It's disappointing that the paint application did not meet expectations. We encourage you to reach out to Rob Topping at rtopping@vtaig.com so we can find a better solution and ensure your satisfaction.
My 60k service was supposed to include a tire rotation and I don't think they did one. I have one wheel that doesn't match the other 3, and it's still in the same spot as it was before I took the car in. They also didn't check the tire pressure. The tire pressure light was on and they cleared it. I had to add air afterwards when it came back on because the pressure was still low. Also, they told me it was going to be $4500 to fix my abs system. I took it somewhere else and they told me there was nothing wrong with my abs. An... read more
Business response:
We sincerely apologize for the issues you experienced during your recent service visit. We understand how important it is for your vehicle to be properly maintained and for any concerns to be addressed accurately. To resolve this matter and ensure that your concerns are fully addressed, we encourage you to reach out directly to Rob Topping at rtopping@vtaig.com. He will be happy to look into the situation and work with you to make it right. Thank you for your feedback.
Frequently asked questions about Orlando VW South
How is Orlando VW South rated?
Orlando VW South has a 4.3 star rating with 5,942 reviews.
When is Orlando VW South open?
Orlando VW South is open now. It will close at 8:00 p.m.