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Orlando VW South
- Car Dealers
- Orlando, FL
About this business
Location details
1406 W Sand Lake Rd, Orlando, FL, 32809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
I had to take the car there four times for them to determine how to fix the AC. At the end they had to call corporate for guidance. On top of this, I had to pay for the rental car, so they could keep car for three days. The guys that work with your case do not even call you and he had the nerve to get upset when , after three visits, I exploded. The manager refused to speak to me , eventhough I requested to speak to him. The whole service department is a mess. The whole dealership is a mess
Business response:
We are sorry for your experience and look forward to speaking with you to understand the situation better and make it right. Since we are not able to locate your identity, please reach out to us at 407-541-4447. Your satisfaction is our top priority.
Service advisor was adamant about something, he ended up being wrong Techs forgot to hook a sensor plug
Business response:
We are sorry for your experience and look forward to speaking with you to understand the situation better and make it right. Since we are not able to locate your identity, please reach out to us at 407-541-4447. Your satisfaction is our top priority.
Dealership refused to do safety inspection for safety issue with airbags (even though I had an appointment) and allowed me to drive an unsafe car off the lot. Manager was rude.
Business response:
The team at Orlando VW South never refused to look at your car, we asked that you leave the vehicle to give us enough time to properly diagnose the problem. Thank you for your feedback.
They decided to kept my car at thier shop for overnight without any notice , and they overcharge me without any previously communication .
Business response:
Thank you for taking the time to share your recent experience at Orlando VW South. We would like to investigate this matter further and ensure a fair resolution. At your earliest convenience, please contact Luis Miguel directly at lperez06@vtaig.com. We appreciate your patience and understanding. Thank you for bringing this to our attention. Sincerely, The Orlando VW South Team
Deceptive marketing practice, be aware !!!
Did not receive any help to fix my car. My car is not even two years old and I have a lot of issues with a new car.
Business response:
Hi there, we're sorry to hear about the issues you're experiencing with your car. Please reach out to Shannon Ashford at sashford01@vtaig.com so we can assist you in resolving these matters.
Went in to fix an issue that I went in their shop to fix multiple times while under warranty and now that I'm not under warranty I had to go back in to fix the same issue and had to pay $1,200 to fix it. Suspiciously convenient for them that they were able to fully resolve the issue when I had to pay instead of when it was under warranty
Business response:
Hi Steven, we're sorry to hear about your experience. We strive to provide quality service to all our customers. Please reach out to Shannon Ashford at sashford01@vtaig.com directly so we can address your concerns and hopefully make things right.
Awful. I set up 40k maintenance, alignment, and 4 new tires for my daughter. They were inconsiderate of her time and treated like a typical girl in a auto shop. It took them 3 visits to actually and correctly do her alignment. No excuse for this since her car was never in an accident. Additionally they did not honor price or coupon we discussed over phone when I made appointment. 5th VW but first time at this dealership since my daughter moved to Orlando, never again
Business response:
We're sorry to hear about your experience. We strive to provide exceptional service to all our customers and are disappointed to hear we fell short. Your feedback is valuable to us and we will address these issues with our team. Please contact Shannon Ashford at sashford01@vtaig.com and we will do our best to make this better.
They change my emergency system module and my dashboard is scratched up, bad experience
Business response:
Hi there, we apologize for the inconvenience caused during your recent visit. Please reach out to our Shannon Ashford at sashford01@vtaig.com with more details about the issue, and we'll do our best to assist you. Thank you for bringing this to our attention.
Frequently asked questions about Orlando VW South
How is Orlando VW South rated?
Orlando VW South has a 4.3 star rating with 5,944 reviews.
When is Orlando VW South open?
Orlando VW South is open now. It will close at 8:00 p.m.