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Orlando VW South
- Car Dealers
- Orlando, FL
About this business
Location details
1406 W Sand Lake Rd, Orlando, FL, 32809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Awful. I set up 40k maintenance, alignment, and 4 new tires for my daughter. They were inconsiderate of her time and treated like a typical girl in a auto shop. It took them 3 visits to actually and correctly do her alignment. No excuse for this since her car was never in an accident. Additionally they did not honor price or coupon we discussed over phone when I made appointment. 5th VW but first time at this dealership since my daughter moved to Orlando, never again
Business response:
We're sorry to hear about your experience. We strive to provide exceptional service to all our customers and are disappointed to hear we fell short. Your feedback is valuable to us and we will address these issues with our team. Please contact Shannon Ashford at sashford01@vtaig.com and we will do our best to make this better.
They change my emergency system module and my dashboard is scratched up, bad experience
Business response:
Hi there, we apologize for the inconvenience caused during your recent visit. Please reach out to our Shannon Ashford at sashford01@vtaig.com with more details about the issue, and we'll do our best to assist you. Thank you for bringing this to our attention.
Poor communication. Advisor does not return calls. I assume tech had snack while in car and left food container in cup holder. Faulted to get alignment within parameters on 2 visits. Manager has scheduled 3rd visit. We'll see.
Business response:
Hi there, thank you for sharing your feedback. We apologize for the poor communication and any inconvenience caused. We appreciate your patience as we work towards a resolution. If there's anything else we can assist you with, please contact Shannon Ashford at sashford01@vtaig.com.
Why was I charged 240 dollars to evaluate a radio problem. Readily not playing. I asked for a software update because Internet info from other owners with same problem said do a software update. They did not do that, the said the results said it was broken and would cost 9000 to replace. Very little trust that South is focused on finding problems with expensive repair needs.
Business response:
Hi there, we appreciate your feedback. We apologize for any confusion regarding the evaluation fee. Our team aims to provide accurate diagnoses and solutions. We understand your concerns and will work on improving our communication to build trust. Thank you for bringing this to our attention. If you have any further questions, please reach out to Shannon Ashford at sashford01@vtaig.com
They didn't do anything they said they did, I paid for absolutely nothing to be done, I was scammed
Business response:
We're sorry to hear about your experience. We take all feedback seriously and would like to address your concerns. Please contact Shannon Ashford at sashford01@vtaig.com and we will do our best to make this better. Thank you.
to long a waiting time even though I ha ab appointment
Business response:
Hi there, thank you for sharing your feedback. We apologize for the long waiting time despite your appointment. We appreciate your patience and will work on improving our efficiency. If you have any further concerns, please feel free to reach out to Shannon Ashford at sashford01@vtaig.com
I recently had an extremely disappointing service experience at Orlando Volkswagen South. For over two years, I've been grappling with persistent battery issues and a noisy water pump. These problems have been unsuccessfully addressed by multiple Volkswagen dealers, including this one. My latest visit was met with a surprising new policy: an inspection is required before providing a loaner. This policy was not communicated prior to my appointment. Despite discussing my situation with Rod, the Service Director, I was told tha... read more
Business response:
Thank you for sharing your experience. We apologize for any inconvenience caused and understand your frustration. We appreciate your feedback and will use it to improve our service. Please contact Shannon Ashford at sashford01@vtaig.com and we will do our best to make this better.
Spend eight hours at the Dealer. The sales rep. try to boost sales(trying to sell things that was not urgent. try to keep my battery when I stated i want it. was onshore the car problem was fix ,when it returned to me.
Business response:
We're sorry to hear about your experience, and we would like to better understand the details surrounding your concerns. Your feedback is important to us, and we want to address any issues you encountered. Please provide us with more information so that we can investigate the matter and work towards a resolution. Our goal is to provide the best possible service to our customers, and we're committed to ensuring your satisfaction. Thank you for bringing this to our attention.
My first time reaching out to this dealership, they put me with salesman Hector. However my experience with Hector wasnt that good. Communication wasnt good and gave me false information about the car I was interested in. I asked how did the car look in the inside and if could send me photos, because there was only 4 photos online. I live 45 min to hour away and when I arrived to the dealership, It was issues in the interior of the car that Hector left out.
Business response:
We're truly sorry to hear about your experience with our sales staff, and we apologize for the lack of communication. At our dealership, we strive to provide our customers with the highest level of service, which includes clear and prompt communication throughout the buying process. Your feedback is crucial in helping us identify areas for improvement. We will address this matter with our sales team to ensure that such communication issues are rectified and do not happen again. Please contact Robert Topping at 407-581-4321 o... read more
Frequently asked questions about Orlando VW South
How is Orlando VW South rated?
Orlando VW South has a 4.3 star rating with 5,420 reviews.
When is Orlando VW South open?
Orlando VW South is open now. It will close at 8:00 p.m.