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Pacific Care Pet Emergency + Specialty
- Emergency Medicine
- Irvine, CA
About this business
Location details
2572 White Rd, Irvine, CA, 92614, United States
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I agree with what's been stated in other reviews. Dr Duesburg is super great with Zoey and has cared for her a long time. Getting call backs on test results and medication refills is a problem. My most current case is Zoey is very ill. Very. It's been two weeks since her CT scan when I was told I've have the results the next day. Turns out my "case was closed" for some reason and nobody bothered to even call to see how she was doing after the ultrasound or the anesthesia from the ct scan. Needless to say, I paid $1500 for a... read more
Please do not take your pet to this emergency hospital! I had the worst experience with the staff here. Most of them have attitudes and are not compassionate to their customers especially at a time where you're scared for your pet. I wish I would have read other people's reviews before I brought my pet here. If there is one bad review then ok that's a one off. If there's more then one bad review I can still give them the benefit of the doubt but read how many bad reviews there are and then how Missy the manager responds to h... read more
Business response:
If you would like to have a civil conversation about your visit to us, I am more than happy to listen. However, you give absolutely no information about who you or your pet are. Are we perfect? Absolutely not. To err is human and we try to give our all every day. If we don't meet expectations, I am more than happy to own it and try to make it right. But going on Yelp and ripping someone apart doesn't really help anyone at all, does it? Again, if you would like to have a civil conversation, I am more than happy to listen.
I'm glad my cat is out of that place. My cat was sedated all the time and was left soaking in his urine until visiting time. He was brought to me wet after having been rinsed out but not dried. He was then brought to me with litter dried up on him. In three days he had three treating doctors. The hospital did not have his prescription food either. The front desk people were rude and yelled at me when I asked why it's taking so long to bring my cat back to me. The doctor was so petty that wrote in the medical records that ... read more
My dog underwent a 4 hour examination with a vet specializing in internal medicine. The tests included ultrasound and several lab tests that were sent out for results. I was charged two thousand dollars and told that the doctor would call me for a consultation and report the results of the test results 3 days afterwards. I was also assured that a written report would be sent to my vet and to me. I called after 10 days without any communication from the doctor and was told she would call and the report would be emailed to me... read more
Business response:
Hello, Bonnie. While I appreciate your candid review, I will disagree with certain aspects of it. We do not ever promise a 3 day turn around with guaranteeing test results because many times, they are delayed. Also, unfortunately, the doctor has been out of the office sick for the last week- obviously this is out of anyone's control. One of our managers went over the general results of the testing with you last Friday and let you know that there was nothing overly concerning in the bloodwork and that a full report would be p... read more
Incompetent and unprofessional care. Unable to diagnose and suggest a treatment plan, but more than willing to continue to suggest testing. Only interested in collecting the fee and charging your credit card. Unable to perform standard emergency procedures. Unwilling to reflect on their poor care and resolve issues.
Business response:
Hello Scott. I tried direct messaging you but haven't heard anything back. I would like to discuss your experience with our facility as we are always looking to improve, but with the limited info in your review, I am not sure who your pet is. I would appreciate it if you would contact me- Missy 949-653-2846
Let me start off by saying that my pet was not experiencing a medical emergency and that I have pet insurance. I came here at the recommendation of my vet who wanted me to have additional tests run due to elevations in a blood panel. After my consultation was completed and fees collected-all service and communication went down the drain. Dr. Chung asked me to make a time sensitive follow up appointment and it took 3 phone calls just to get anyone willing to do it (office staff kept turning me away saying they were not al... read more
Folks do yourself a favor, explore other places before bringing your dog here. My dog got referred here for what my vet said was a simple procedure but in a sensitive area (prohibiting him from doing it, "just to be safe".) When I walked into this place, their surgeon said before he did anything to my dog he would need to do a CT scan. The cost for the CT scan $3k to $3500, not including the actual treatment. I felt like it was a straight up-sell and a play on an owners attachment to their pet. When I asked the surgeon why... read more
Chen is ok but only in 3 days a week . Amanda Bence is experienced but jaded and all about "fast" and move on. These guys are a billing machine. Poor communication, crafty deflection when calling in to the front desk and overall avoidance. Amanda misled me on billing and procedure. My very limited reach outs to communicate were stone walled.
Bad experience, super high prices, poor communication, paid thousands of dollars for no answers.
Frequently asked questions about Pacific Care Pet Emergency + Specialty
How is Pacific Care Pet Emergency + Specialty rated?
Pacific Care Pet Emergency + Specialty has a 4.1 star rating with 531 reviews.
When is Pacific Care Pet Emergency + Specialty open?
Pacific Care Pet Emergency + Specialty is open now. It is open 24/7.