This profile has been claimed by the business owner or representative.
Pacific Care Pet Emergency + Specialty
- Emergency Medicine
- Irvine, CA
About this business
Location details
2572 White Rd, Irvine, CA, 92614, United States
Get directions
I wish I can give them 0 stars!!!! BE AWARE!!!!! They don't care about your pet!!! All they care about is your money. We took our dog there on Saturday at 1 am after our Shih tzu collapse and couldn't stand on his back legs and was crying from pain. After checking him the Dr came to the room and telling us everything is ok with our dog and his good to go home to our surprised!!! After telling the dr that this don't make any sense we made her bring him out so we can see how he walks and as we thought he definitely didn't walk... read more
Business response:
Hello Eliran. I would like to discuss your visit if you could please reach out to me at your convenience. Thank you. Missy 949-653-2846
It was supposed just a rotine check up at doctor's office on 11/17. Due to her animia condition was worsen, doctor suggested to do follow up "Darbepoetin" and "Iron" injections in a week. Worried about her low PCV (24%), I proposed to do injection right away at the next door "Pacific Care Emergency". Doctoc agree and help us to set it up. It took them 4-5 hours to get everything sort out (to work with the doctor help Princess from AVSG regularly) then draw her blood and do the injections. By the time, they gave her back... read more
Business response:
Hello Ashley. First, let me express my condolences for your loss of Princess. Although she did present to the cardiologist at Coast to Coast for a recheck, she felt that she was not stable which is why she transferred to us. Being almost 17 years old with multiple conditions, we definitely wanted to speak with your primary Internist to make sure that we were doing what was best for her, hence the long wait. I am sorry that she never recovered after this emergency visit but we truly did what we could with the outpatient treat... read more
We rushed our Malti-poo here in an emergency. She woke up that morning and collapsed. Due to the time of day, we needed an Emergency Vet. It was between 7am & 8am. I believe we arrived at 7:57am. The first thing they did was take our girl into the back, without us. This was our first time here, as well as our Dog whom my wife had for 10+ years. The assistant asked lots of questions, and then told us our dog was Stable and ok. The Dr. Lady appeared annoyed. She asked us basically all the same questions that the assistant did... read more
Absolutely horrible service and treatment with my cat. My cat had a hip dislocation. They not only refused to put a bandage wrap around, but also straight hanged up my phone after I called in to argue. My cat's hip got dislocated within 12 hours after their treatment, which cost me more than 2000 dollars. They abuse normal people like us that do not have the professional knowledge, so they can easily grab their money from our pocket.
Business response:
Hello, Lambert. I am very sorry that Nomi's hip luxated again after we placed it back into the socket as we had hoped that it would stay in place with strict cage rest. But, it was explained to you at length both before and after the procedure that the hip could very likely luxate again and that surgery would be indicated. A bandage was not feasible for Nomi as cats do not tolerate them well and although we tried, hers would not stay in place. Unfortunately, many times there is no good solution to these situations without p... read more
Listen to the reviews. Save your fur babies from this place. I wish I had read the reviews before and now I will live with this guilt and regret. DO NOT bring your loved ones here.
Business response:
Hello Mary. I am not sure when you came into our facility but I would like to hear about your experience if you would reach out to me. Missy 949-653-2846
Majority of the staff were really accommodating, very friendly and on top of things. Except for 1 male staff who was rude on the phone. Facility was very clean Dr. Valerie Lew unprofessional, kept me waiting for 48 hours and did not have the decency to cal me back. I will bot go back and trust any of my pets with her.
Business response:
Hello, Florissa. I am sorry that your experience with us was less than satisfactory. I would love to discuss more with you if you would like to give me a call. Missy 949-653-2846 Hello Florissa. Thank you again for reaching out to me and discussing your experience. I discovered that there was a clerical error and the communication left for Dr. Lew to call you regarding your questions never got through to her. This was an error on our part and I am very sorry that you were not called back. I am glad that Blossom was able to ... read more
LONG-TIME CUSTOMER NEVER COMING BACK. THEY CARE ABOUT YOUR MONEY FAR MORE THAN YOUR PET'S HEALTH. We moved to the area in January & have been to see them 10+ times over the course of 7 months for multiple issues with our lab, to the tune of $25,000 collectively. We will never return after our last experience. Our dog had been slack-jawed for 3 days, unable to close his mouth even when not panting. He had recently been boarded, & we were concerned of possible heat stroke. We brought him in at 6pm and waited 4 hours before a... read more
Business response:
Hello Clay. I am very sorry that you were so unhappy with our interaction. I would, however, like to clarify a few things. There was a 36-48 hour period between when we saw Hudson and when your family vet did. I did investigate the situation and spoke to both the doctor and the tech who handled Hudson that evening and they both confirm that the doctor did do a thorough exam on his mouth. There was no obvious broken tooth at that time. We have no way of knowing what happened between your visit here vs with the family vet. You... read more
This place is really bad, trust the negative reviews. I wish I thought about yelping them before ever stepping anywhere near this place. No care for your pet or any customer service skills. They even have a sign outside that says "please be nice to the staff." I've never seen that at any vet facility. They really should try being nice to customers. I was told the director was going to call me but never got a call from her. After reading these Yelp reviews she makes a lot of excuses for her staffs behavior. I am also reaching... read more
I so regret ever choosing to come here!! There are no words to describe the indifference or the lack of professionality with which we were treated. I believe that the staff's ignoring our specific instructions and the actions they later took, further jeopardized our dog's heath. We called ahead and arrived at 2:15 am with our 11 1/2 year-old Cavalier, 'Blush', who had had repeated bouts of bloody diarrhea of the sort associated with HGE (hemorrhagic gastroenteritis ) at our home earlier that evening . When we gave a credit ... read more
Frequently asked questions about Pacific Care Pet Emergency + Specialty
How is Pacific Care Pet Emergency + Specialty rated?
Pacific Care Pet Emergency + Specialty has a 4.1 star rating with 531 reviews.
When is Pacific Care Pet Emergency + Specialty open?
Pacific Care Pet Emergency + Specialty is open now. It is open 24/7.