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Pacific Care Pet Emergency + Specialty
- Emergency Medicine
- Irvine, CA
About this business
Location details
2572 White Rd, Irvine, CA, 92614, United States
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Dr. Chung and her staff do not follow up as they as they say they will. And when you reach out for the scheduled follow up call, they NEVER return phone calls, so if you want to get in touch with them about your pets care, you have to keep calling day after day. Then maybe you'll be able to talk to her assistant who can't remember anything, apparently doesn't take good notes, and also doesn't return calls. We miss Dr. Duesburg. She was amazing..... *Edit* Tried to call to at least cover ALL the issues with management a... read more
Business response:
Thank you for sharing your experience. We’re truly sorry to hear about the frustration and disappointment you encountered during your visit. Your pet’s well-being is very important to us, and we’d really appreciate the opportunity to speak with you directly so we can better understand what happened and work to make things right. Please feel free to call us at (949) 653-2846 and ask for our management team.
Trust the reviews. Go somewhere else. They do not care about anything but money and don't take the proper measures to help your pet. I had to go to another emergency after this and they found out the problem right away
I brought my already deceased cat recently..as in, she passed away on my way to this facility but I was desperate to save her ofcourse and believed there was hope in the moment that they would / could resuscitate her so as soon as I walked in, they grabbed her and took her to the back to work on her. She was gone, it was what it was. But as others have mentioned here, this is a business just interested in conducting business as usual...no need for actual compassion on their end because they still charged over a thousand do... read more
The doctors are nice enough but this place needs to organize itself way better. If you're trying to get reimbursed by insurance good luck getting any paperwork on time. I've been waiting for the medical notes for almost 2 months now, and when I call to ask the front office they give attitude as if I'm inconveniencing them. You're better off finding a different place that's run more efficiently.
I wasn't gonna leave a comment that's not me, but after reading all the very negative comments This is what happened to us Saturday we waited over an hour, no one at the desk knew what was really going on. They keep saying they're going to get the doctor, this went on for three or four more trips to the front desk anyway we left, never seeing the doctor until we were in the parking she wanted to tell us why she was so delayed. We told her we were not very happy we were going to let our veterinarian. take over supervising hi... read more
My advice to everyone having an acutely ill or chronically ill pet at this hospital; if you are not getting your callbacks and you are not getting your follow-up appointments made, and you are not getting the results to your diagnostics explained to you in a timely manner - move on. There are about 7 speciality hospitals and clinics near the Irvine area. You have options. Look at reviews and see what's close to your area. Keep all your pet's results and clinic notes on hand in your phone so you can email them efficiently to ... read more
If you're into overpriced pet care with a side of "weird," this is your place. I rolled in on a Friday night with my cat in bad shape, and after a quick chat, they hit me with a $5k estimate. Yep, five grand to feed my cat some IV fluids and do an ultrasound. Meanwhile, they left me chilling in the lobby like we were waiting for a table at Olive Garden. Took my cat somewhere else, and guess what? A couple of meds, and she's good as new. Pacific Care? Nah, man--felt more like they were trying to upsell me a kidney transplan... read more
If I could give this place negative stars I would. Please NEVER bring your pet here. I had brought my puppy here because he has chronic bronchitis. We are aware of his condition and have done blood work and x-rays weekly. He had an episode where he could not breathe and needed an oxygen cage. His primary hospital did not have any cages available for his size. I found this ER and called to see if they had any available. Prior to committing him they made me extra aware that this is going to cost a significant amount of money a... read more
Business response:
Hello, Anya. I am sorry that you were frustrated but you also have to understand that you are walking into an emergency clinic with no prior history with you or your pet. We have to go off how the pet is presented to us. After quick vitals and check over from the doctor, the recommendations were to get started on basic diagnostics and oxygen. You declined. Unfortunately, the doctor had a pet in the treatment area that was more critical than Bentley at the time and she could not step away to speak with you which is why the t... read more
I wish I would have read some reviews before I rushed down here. Fortunately I read some before spending too much money here and just left paying the 175$ intake fee. I came in after my dog got hurt or overheated on a long run on a hot day. I was worried about heat stroke. They suggested keeping him for 24 hours, running many many tests, checking for everything they could think of and more. They didn't focus much on helping to make a financially reasonable decision, like perhaps just treating him for potential heat stroke. ... read more
Frequently asked questions about Pacific Care Pet Emergency + Specialty
How is Pacific Care Pet Emergency + Specialty rated?
Pacific Care Pet Emergency + Specialty has a 4.1 star rating with 531 reviews.
When is Pacific Care Pet Emergency + Specialty open?
Pacific Care Pet Emergency + Specialty is open now. It is open 24/7.