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Pacific Care Pet Emergency + Specialty
- Emergency Medicine
- Irvine, CA
About this business
Location details
2572 White Rd, Irvine, CA, 92614, United States
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They quoted a price $300 to cremate a dog. I told them the dogs aprox weight is 55lb and they quoted me $300 for ashes in a Ceder engraved box. When we drove the dog there today they raised the price and said it would cost $461. I told them they quoted $300 over the phone and had I known they would change the price, I would have taken the dog to another vet that is cheaper. They are dishonest and greedy! Don't use this vet
Business response:
Hello, This is Colleen Rae, the manager. I want to discuss this further and answer any questions. This is a very sad situation, and I hope to help with your concerns. If you wish to contact me, my number is 949-653-2846
Just got out of this place and it was useless huge waste of time! My dog is lethargic and his stomach is distended and hard he was shaking. Took him here and they wanted $1,000 deposit which I refused then the doctor talked to me said he has a back issue which is not the case ! It's his stomach as when I touch his stomach he whimpers. I asked her what she thought it could be she had no answers!! It was absolutely a waste of time and money!! My dog is still in pain panting and stomach is the same. This place is a total joke ... read more
Business response:
I am Colleen, the manager at Pacific Care. I invite you to contact me at your convenience. I am eager to address any concerns you may have. Thank you, Colleen Manager at Pacific Care
Worse than used care salesmen. I called to ask about the pricing for pet hospitalization, their response was that no pricing is available, they insist on me writing them a plain check and them writing the price at the end. No straight answers, all they do is try to squeeze as much money as possible from you. Avoid this place like a plague.
Business response:
Hello, Yuriy. Unfortunately, there is no way that we can give a blanket price for hospitalization as we have no idea what medical state your pet is in until we evaluate them. We always present an estimate prior to any treatment/ hospitalization but that is after an exam is done so that we can make an accurate assessment.
Just like everyone else says, they are absolutely only focused on the money. Their first questions aren't even about your pets health or what the emergency is, but rather if you can sign payment-guarantee forms. Sure, liability or whatever, but for gods sake have some compassion. That aside, their general demeanor is entirely focused on charging more
DO NOT BRING YOUR PET HERE!!! My dog threw up a lot of blood & had a seizure so naturally we panicked & went to the closest emergency room. Wish I had researched it first. This place only cares about money & will do everything they can to take as much money as possible. My visit left me dissatisfied & concerned about the level of care provided to my beloved pet, Sarge. From the moment I arrived, it was evident that communication & professionalism were lacking. I was told it was $175 Emergency exam fee & required a $1000 depo... read more
I'd have to agree with few comments here that they're really after your wallet than anything else. Reminds me of scenario where you walk in to a used car dealer because you need a car for work but they'll charge you absurd amount and get you locked in high interest rate. We took our dog because our vet misdiagnosed our dog and recommended us this hospital. After $1000 worth of tests and meds they recommended surgery to remove her uterus at a price of $17,000! We balked and that price and immediately called around and found... read more
Business response:
Hello. I apologize that I can't look up your case exactly with the info that you are providing but I would love to talk about your experience if you would like to reach out. I believe that a misunderstanding may have occurred because we would obviously not quote such a high figure for a basic surgery. I hope that your pup is doing well after her surgery!
My first impression was excellent. They diagnosed all diseases that my cat happened to have pretty quick. My cat needed to be hospitalized for a week, but they allowed me to visit him every single day, allowed me stay with him for hours, gave me updates every few hours over the phone, and texted me with bunch of photos that made me relieved to see my baby's face. Doctors, nurses, and customer representatives are all impressive until my cat was discharged. Even after the discharge, they called me for follow-up, they squeezed ... read more
Business response:
Hello, Yuko. I am sorry that you are so upset about the refill process. I would like to point out that we were able to get the meds ready for you within two hours of you calling us to make us aware. Yes, our policy is 48-72 hours for refills when we are busy but obviously, if an owner runs out, we will always get the meds filled asap which we did in this case! To calm your fears, delaying the medication by a few hours for Muffin should have no ill effects. The assistant who called you yesterday was calling to check in an... read more
I lost my 16 month old baby boy here which is unexpected, it's been 5 month now and I am still in tears when I just think about I made the worst decision by took Latte over there, I had no questioned to paid you $2000 for just 5 hours, you simply call me my dog is dead without any emotion and he is only 16 month old! From the text result, you could not figure out what exactly going on with his coughing , you told me everything just happen so quick after I paid you in 5 hours, which I thought my boy would be safe to have y... read more
Business response:
Hello Lucy. I am so very sorry for your loss of Latte. Losing our pets is awful at any time, especially when they are so young. Unfortunately, we will never know exactly what happened with Latte except that he had a very high fever and most likely pneumonia. We did everything that we could to save him and his loss is an absolute tragedy.
Update: It has now been 14 days and I still haven't received the PCR results. Totally unacceptable and unprofessional. I'm reducing the rating to 1 star. AVOID.
Business response:
Hello, Evan. I would like to hear about your experience if you could please reach out to me. Colleen 949-653-2846
Frequently asked questions about Pacific Care Pet Emergency + Specialty
How is Pacific Care Pet Emergency + Specialty rated?
Pacific Care Pet Emergency + Specialty has a 4.1 star rating with 531 reviews.
When is Pacific Care Pet Emergency + Specialty open?
Pacific Care Pet Emergency + Specialty is open now. It is open 24/7.