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Pemberley Manor Care Home
- Assisted Living Facilities
- Orpington
About this business
Location details
Grays Farm Road, Orpington, BR5 3AD, United Kingdom
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Perhaps with some pre conceived ideas of a home I continue to be surprised by the stylish environment and the vocational dedication of the staff. My mother has a disposition to complain more than most but has now agreed to stay permanently following a respite/ trial. The transition from staying there due to forced necessity to a preference and desire took 6 weeks. Try before you buy perhaps a more effective means of validating suitability than relying on brief visits or the experiences of others.
Business response:
Thank you for sharing such thoughtful feedback. We're so pleased to hear that your initial impressions have evolved into a positive experience, and that your mother has chosen to stay with us permanently following her respite stay. We understand that moving into a care home is a big decision, and we're glad the "try before you buy" approach helped provide clarity and confidence. It's heartening to know that both the stylish surroundings and the genuine dedication of our team played a role in your mother's transition. Thank y... read more
We took mum to an open day at Pemberley Manor. We were all very impressed with how friendly and professional everyone was. This has continued for the six weeks that mum has resided here. We are always kept informed as to what is happening. Her room is spacious. Everywhere is clean. The grounds are lovely. The dining room is like a restaurant and mum always says how good the food is. There are plenty of activities during the day, including trips out. During this hot weather they have made sure everyone is hydrated. Including ... read more
Business response:
Thank you for your kind words about Pemberley Manor. We're so pleased to hear that you and your family felt welcomed from your very first visit, and that your mum has settled in well over the past six weeks. It's wonderful to know that she's enjoying her spacious room, the lovely grounds, and the restaurant style dining, our team works hard to create a warm, comfortable environment for all our residents. We also appreciate your comments about our activities and day trips, as well as the care shown during the recent hot weath... read more
We spent ages searching for the best place for Mum's Residential care to meet the needs of her Alzheimer's and her well being. From my first call with the Pemberley team and as soon as I walked through the front door I knew that this was the place for mum! Mum has been there 6 weeks now and has settled in amazingly. ALL the staff from reception, to maintenance to the carer's have been amazing and made such an effort to get to know her and made her feel at home. The facilities, activities and grounds are like a 5 star hotel a... read more
Business response:
Thank you so much for your heartfelt review. We're truly honoured that you chose Pemberley for your mum's care and wellbeing, and we're thrilled to hear that she's settled in so well. It means a great deal to our entire team from reception and maintenance to our carers, that you've felt supported and welcomed from the very beginning. We're passionate about creating not just a safe environment, but a real home for our residents, and it's lovely to hear that's exactly how you and your mum have experienced it. I will ensure to ... read more
I honestly cannot fault Pemberley Manor Care Home. My Mum has Alzheimer's and has been a resident for nearly 2 weeks and she is thriving. She is receiving excellent care and is very happy and content. The home itself is absolutely spotless and Mum's room is so lovely and bright. The staff are wonderful!! so caring, kind and helpful. We are able to visit Mum at anytime and we are always made so welcome. It's a huge emotional decision placing a loved one in a care home but I would honestly recommend Pemberley Manor 100%.
Business response:
Thank you so much for your heartfelt and uplifting review for our home. It is our pleasure to be able to care for mum, and it means the world to our team to hear that she is thriving and feeling happy and content in her new home. We understand how emotional and important the decision is when choosing a care home for a loved one, especially when living with Alzheimer's. Your kind words about the staff, the cleanliness of the home, and your mum's lovely, bright room are deeply appreciated, and we'll be sure to share your feedb... read more
Mum was placed into Pemberley Manor upon discharge from hospital after suffering a stroke and needed 24 hour care as the stroke has fastened the pace of her dementia ! From the moment I arrived and was met by one staff member on reception and then met by another member of staff I knew immediately that this was the right place for mum ! The staff are amazing at looking after her and the atmosphere is just so friendly ! Mum has already said she doesn't want to leave ! Great place for people to be staying at !
Business response:
Thank you so much for taking the time to share your experience and kind words for our home. We're truly sorry to hear about your mum's recent stroke, and we understand how challenging and emotional this time must have been for you and your family. It means a great deal to us that, from the very first moment you arrived, you felt confident and reassured in choosing Pemberley Manor as the right place for her. Our team works hard to create a warm, supportive, and welcoming environment for all our residents, and we're delighted ... read more
My father-in-law has Dementia and stayed at Pemberley Manor for 3 weeks in April whilst we had a Rest bite break. The staff are all very friendly & caring with everyone at the care home residents & visitors alike. Rooms are spacious with en-suite toilets and alway clean. There is lots of activities including cake making, quizzes, making easter bonnets and even a day trip to the seaside which he loved. The food is good and there is always plenty of choice. Overall we are very impressed with Pemberley Manor & will not hesitate... read more
Business response:
Thank you for taking the time to leave such a lovely review for our home. It is great to her that your father in law enjoyed his respite stay at Pemberley and that he benefitted from our varied activity programme as well as the diverse dining experience. I will ensure that your kind comments are shared with the rest of our team.
Dad has been in Pemberley Manor since September 2024 having spent 8 weeks in hospital following a stroke which left him with severe communication difficulties both verbal and written. Before the stroke he wasn't the most social person spending most 99% of his time in his house and so he has not formed many relationships with other residents but has formed strong friendships with a couple of the carers. During my visits I have been impressed by the welcome I get from all the staff and now have chats with the management, care,... read more
Business response:
Thank you for taking the time to leave a review for our home. It is lovely to hear that Dad has formed strong friendships with some of the care team at Pemberley, we understand that building meaningful friendships is very important to making Dad feel settled and secure. It is also great to hear that you feel welcome upon your visits to the home. I will ensure that your kind comments are shared with the team.
I would say that pemberley manor is an amazing place. Hygiene standards are are high, the staff are always friendly and eager to help in any way they can, and all residents are encouraged to take part in the many activities the home provides. Overall a fantastic place.
Business response:
Thank you for taking the time to leave a review for our home. It is great to hear that you feel that the team are friendly and happy to help in any way and that the home provides many activities which residents are encouraged to take part in. I will ensure that your kind comments are shared with the team.
I have been a resident for 3 months. It has a new manager and I have just been to a meeting and the manager was speaking to us, and also welcoming us to ask ? it was very informative and we felt that we were listened to. It is very nice here, the staff are kind and helpful and there is always a senior care staff who you can talk to if you have any concerns.
Business response:
Thank you for taking the time to leave such a lovely review for our home. We're so happy to hear that you're enjoying living at Pemberley Manor and you feel as though your voice is heard. I will ensure that your kind comments are shared with the team.
Frequently asked questions about Pemberley Manor Care Home
How is Pemberley Manor Care Home rated?
Pemberley Manor Care Home has a 4.7 star rating with 121 reviews.
When is Pemberley Manor Care Home open?
Pemberley Manor Care Home is open now. It is open 24/7.