PENNYMAC

Charles G. 

on Birdeye

6 years ago

I’ve refinanced two loans through PennyMac within two days of each other and the first loan was smooth and efficient and the people I worked with were great. The second loan not so much. The closing was delayed due to forms not being sent from the loan officer and twice was told a notary was scheduled to sign documents and was never scheduled. I had to call the notary myself to setup the meeting. 

George B. 

on Birdeye

6 years ago

Quick easy process, thanks. 

John R. 

on Birdeye

6 years ago

Once the process started it didn't take long for the closing to take place. All agents involved were very polite and accommodating. 

PEDRO Dos S. 

on Birdeye

6 years ago

Sarah Guevara was amazing through the loan process and immediately answered any concerns/questions. 

Tenzin P. 

on Birdeye

6 years ago

Process was took months and we did have communication with PennyMac reps for weeks at one point. 

SEAN W. 

on Birdeye

6 years ago

Chris and Frankie at Penney Mac have excellent customer service and are extremely proficient in their jobs. They made refinancing an easy and quick process. 

JAMES C. 

on Birdeye

6 years ago

Return phone calls and answer emails within 24 hours. Too many people working on loan, different people asking for the same info. File notes not updated or accurate. 

MICHAEL L. 

on Birdeye

6 years ago

Awesome job . Yesenia went out of her way to help me get everything done in time for my closing . also very polite . it's very much appreciated when an individual takes pride in their customer service . Mr. Lewis 

CHRISTOPHER M. 

on Birdeye

6 years ago

The closing document presented by the notary was not the same document that I e-signed. The document that I e-signed didn’t include the homeowners insurance into the projected monthly payment. Which led me to believe that the monthly payment was going to be over $90 less than what it actually was.