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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.53,386 reviews
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BRANDON L.'s profile image
BRANDON L. 
4 years ago

First of all I was told that my ex would have a notary come to her by 2 different people. But apparently she was faxed paperwork and was told to get it motorized during a pandemic! And was told to get it done by a certain date. And there were not clear instructions for her to follow on where to sign and it did not get done correctly. I was supposed to sign the next day and took off work early to meet the notary at my house, little did I know that PennyMac had canceled the appointment. I called t 

SHAMAR G.'s profile image
SHAMAR G. 
4 years ago

Better communication skills. Being more on top of it. 

John M.'s profile image
John M. 
4 years ago

Great overall experience. highly recommend 

Linda F.'s profile image
Linda F. 
4 years ago

Ivonne, thank you for excellent service. You kept me well informed throughout the loan process with email and phone calls. My calls were returned quickly and questions answered completely. I liked that you could share notes from prior discussions, which helped me feel safe with Penny Mac. It's the first time I ever closed a loan online, feeling safe sharing information with someone you have never met is crucial. Again, thank you. Linda 

STEVEN M.'s profile image
STEVEN M. 
4 years ago

Whole process was quick, painless and saved us a bunch of money long-term. 

ORVILLE D.'s profile image
ORVILLE D. 
4 years ago

There was confusion with needed documents and multiple requests for the same documents. Once I communicated my irritation I got a call and the problem was taken care of. All in all I got through the process with only a couple of glitches. 

Joseph F.'s profile image
Joseph F. 
4 years ago

I am very happy with my experience here. From beginning to end, everything was done to high standards and with professionalism. I have a friend who will be in the market for a joke and I have already recommended Pennymac to them. I am so happy I found Pennymac. 

EUNICE D.'s profile image
EUNICE D. 
4 years ago

Great experience from start to finish!!! The Whole MAC team made the refinance process easy and smooth. Ms. Shupe and Ms. Hernandez were professional, helpful and thorough. PennyMac has really exceeded my expectations in a mortgage company! Sincerely Eunice M. 

SCOTT TAYLOR J.'s profile image
SCOTT TAYLOR J. 
4 years ago

It was great! 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 3,386 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.