This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Process was easy. Our only disappointment was we had to redo our closing documents several times because the amount we had to bring to close was all over the place and not what was agreed upon. In the end it was figured out and we reduced by a full point with major savings.
Aggressive loan officer matched a deal I got from another bank. That was great, but in the end it would have been better to just go with the other bank. He made it sound like it would be easier to stick with pennymac but the inconsistent communication and continuous errors in the paper work lead me to be working on the refi loan as if I was an employee for pennymac. I had to stay on them to check their work because it was clear they were either too busy to care or just overwhelmed with work.
If your team would have processed my loan correctly and I didn’t have to make several calls to correct a mistake with my escrow account and if someone would have returned a call about my escrow account when I was told that someone would call me back. I still have an issue even after my loan has been funded. Everything else was very good and very fast
Friendly agents and very patient
They worked very promptly to get the refinance going and processed. They were very quick to respond to my questions and communicate what they needed from me.
This whole process was done on my cell phone from start to finish. My PennyMac team made it so simple so easy for me that I would recommend PennyMac to anyone and anyone who wants to buy a new home. Thank you PennyMac for taking the stress out of this for me .
N/A
Ivonne, thank you for excellent service. You kept me well informed throughout the loan process with email and phone calls. My calls were returned quickly and questions answered completely. I liked that you could share notes from prior discussions, which helped me feel safe with Penny Mac. It's the first time I ever closed a loan online, feeling safe sharing information with someone you have never met is crucial. Again, thank you. Linda
Everything went fast and smooth
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,399 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.