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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I like that I get regular updates on my loan status even if there is no action item on my side, so I didnt have to wonder what the status is because I always get updates from your team. Very good customer service. It was smooth from beginning to end
Business response:
Thank you for taking the time to share your experience with us, Concordia. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
The people I dealt with were very helpful and professional.
Business response:
Thank you for the positive review, Gary! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
The Loan Team were very informative and kept me up to date on all document needs - and were very quick to respond when a questions needed an answer.
Business response:
Hi Kimberly - Your feedback is greatly appreciated. Thank you for the review.
Great experience. In general, the responses were quick and helpful. Also there was always someone to pick up the phone. Many thanks.
Business response:
Hi Yen - Your feedback is greatly appreciated. Thank you for the review.
What a great experience! Your team made this so easy and stress free. Thank you so much, Norma was 10 out of 10, absolute superstar!! Thank you
Business response:
Thank you for taking the time to share your experience with us, Hannah. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Very easy process, staff were professional and provided updated information throughout the process.
Business response:
Hi Raymond - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Thank you for keeping me informed throughout the process. Only thing I would suggest is the inform your clients of all paperwork required as soon as possible. Because there were a couple times where I was told short notice to provide some stuff.
Business response:
Thank you for the positive review, Nigel! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
I am so thankful for the service provided by the pennymac team for a great job with my loan servicing from beginning to end Great Job and to Mr Braheem Crews for his help, knowledge, and patience with getting my loan done Thank You God Bless You
Business response:
Hi Joan - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Refinancing was easier than I anticipated
Business response:
Hi Sheriese - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,442 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.