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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This was my first home equity loan so I had a lot of learning as we went. Veronica was exceptionally patient even when my insurance was telling me incorrect information while telling Pennymac the updated information. She was amazing.
Business response:
Thank you for taking the time to share your experience with us, Patrick. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Excelente
Business response:
Thank you for the positive review, Evelyn! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Everyone that we worked with from start to finish was professional and user friendly and nice.
Business response:
Hi Erik - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Although I was slow in requesting the loan, all the questions I had were answered and the loan process was easily completed
Business response:
Hi William - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Every one was great!
Business response:
Thank you for the positive review, Marydean! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
PennyMac was very professional and provided a lot of guidance. Yester and John were perfect representatives.
Business response:
Hi Verna - Your feedback is greatly appreciated. Thank you for the review.
You guys were great.
Business response:
Thank you for taking the time to share your experience with us, Billy. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Was told they would be a bit cheaper than my old loan/mortgage. They are not. They said my monthly payment would be $500, then they added $200 in 'taxes' after everything was signed and it was to late to back out. Called to ask why my bill was $700 and they still tried to say that my monthly payment was the $500 I agreed to, with added 'taxes'. If I'm having to may $700 a month, then my monthly payment is, in fact, $700 and not $500. If I had known they were shady like this, I would have simply hung up on them.
Business response:
Hi Joy - Thank you for your feedback. We'd like to learn more about how we can improve your experience with us. If you're interested, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
I was very pleased and satisfied with the service I received from Pennymac
Business response:
Hi Nicolette - Your feedback is greatly appreciated. Thank you for the review.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,742 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.