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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Joseph and Grace were very responsive and knowledgeable. Joseph did everything he needed to do to retain my business. He ensured I had the best offer and taught me a few valuable tips along the way.
Business response:
Hi Raynor - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Both Rosario Lopez and Josh Flores were extremely helpful and walked through the process from start to finish. We are very grateful…Thank you
Business response:
Hi Andrea - Your feedback is greatly appreciated. Thank you for the review.
Everyone was so helpful, and my loan was completed faster than I expected. Thank you!
Business response:
Thank you for the positive review, Haley! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Stay away from this lender. They don’t respond to any email and they have outsourced their customer service team via the toll free phone number to who knows what country. Every interaction I’ve had with them has been unbelievable. They are all very nasty, they could care less about your issue and they are, unfortunately, a despicable part of the mortgage industry. I’ve never been late on a payment and get treated like trash. Buyer beware.
Business response:
Hi Twt - Thank you for your feedback. We'd like to learn more about how we can improve your experience with us. If you're interested, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
LaToyaka was extremely professional, considerate and charming. She is an excellent employee that PennyMac should be proud of.
Business response:
Hi Joseph - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Starting with Adam, the entire process was seamless and without problems. Veronica was perfect and checked on me weekly to ensure everything was good. Finally, Peter got all the final paperwork situated and the signing schedule. Effortless process!
Business response:
Hi Bryan - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
I don’t do well with inconsistent information. I was told verbally that I would owe $350 at closing, then would get $500 back at closing. The final closing information online said I’d owe $1000 at closing. I would suggest wait for final numbers.
Business response:
Hi Donna - Thank you for your feedback. We'd like to learn more about how we can improve your experience with us. If you're interested, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
Outstanding
Business response:
Hi Roger - Your feedback is greatly appreciated. Thank you for the review.
Ok
Business response:
Hi Betty - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,940 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.