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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Handled both our initial loan and a refinance 6 months later. Miscalculated our property taxes for our escrow withdraw even though it was right on the initial loan. Paid the wrong amount for over a year without telling me my escrow was negative and the taxes were wrong. Sent me a shortage amount for their mistake plus a prorated amount and told me if i didn't pay it my payments would go up 1000 a month. Mind you, more than i was paying on my initial loan before the refinance. Borderline fraud and complete negligence, even ha... read more
Business response:
We appreciate your review, Joshua. If you're interested in discussing this further, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
great, fast, reliable
Business response:
Thank you for taking the time to share your experience with us, Rory. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
no
Business response:
Thank you for the positive review, Vicky! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Excellent service beginning to closing!!!! Thank you....Jack
Business response:
Thank you for the positive review, Jack! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
ZERO STAR COMPANY. This company is not a good mortgage company. The customer support team is rude on more than one occasion. Go with any other company besides this one.
Business response:
Hi Rafe - We'd like to learn more about your experience so we can improve our services. If you're interested, could you please text us at (805) 716-6348? We appreciate your time. Standard text messaging rates may apply*
Heather Cobb
Business response:
Hi Rodney - Your feedback is greatly appreciated. Thank you for the review.
James and Daniel were amazing and very helpful throughout this entire process. They were available for us at all times and very knowledgeable.
Business response:
Hi Durrie - Your feedback is greatly appreciated. Thank you for the review.
Anna was so incredibly sweet and we always enjoy working with pennymac
Business response:
Thank you for taking the time to share your experience with us, Isabell. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Feel like the team was very helpful to me, made the transition from one to the other, actually kind of enjoyable
Business response:
Thank you for the positive review, Roger! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,684 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.