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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Pennymac pulled my mortgage 2x in August (30 and 31)and I am struggling to get a return their in a timely fashion. This is my VA money. I have been asking for my money back and have been getting the run around. And them dragging their feet. Now they’re saying 14 business days!! This is completely unacceptable and causing excessive financial strain on my family and myself.
Business response:
Hi Myesha - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
All phases of the process went smoothly. The team was very responsive to us when we had questions or concerns.
Business response:
Hi Garold - Your feedback is greatly appreciated. Thank you for the review.
Ms. Nieves and Mr. Doster were outstanding throughout the entire process. I couldn’t be more happy with their performance. This is why we keep coming back to PennyMac.
Business response:
Hi Janusz - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Michael Deleo did an exceptional job keeping me posted on the status of my mortgage and exactly what paperwork was still needed from me. He was kind and patient and always returned my calls in a reasonable time frame. We did and would recommend Penny
Business response:
Thank you for the positive review, Ellen! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
I found Kaitlyn and Christina extremely helpful, knowledgeable and available for all my questions and concerns. I recommend and acknowledge them very highly. I have a previous mortgage with PennyMac and continue to appreciate and value my experience
Business response:
Hi Martha - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
The rep was very attentive and responsive to my inquieres.
Business response:
Hi Maria - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Thank you for all of your help Michael Di Leo!
Business response:
Hi Tanner - Your feedback is greatly appreciated. Thank you for the review.
Great experience all together
Business response:
Hi Gregory - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
I worked with Jose Davis and Hilda. they were both wonderful. They made my transaction efficient & they were both very knowledgeable and easy to talk to.
Business response:
Thank you for the positive review, Kristine! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,071 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.