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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process was very easy and the customer service was very kind and explained the process every step of the way.
Business response:
Thank you for the positive review, Michele! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
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Business response:
Hi Wai - Your feedback is greatly appreciated. Thank you for the review.
Yester was extremely helpful and always available for all my questions. I feel that she goes above and beyond with compassion and empathy.
Business response:
Hi Susanne - Your feedback is greatly appreciated. Thank you for the review.
Destini was very helpful! She always answered our questions and gave us peace of mind about the process!
Business response:
Hi Austin - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Absolutely terrible. Asked several times to have escrow account reanalyzed after tax exemption granted by county. Only to be met by smart comments. To date the issue, is not resolved. Penny Mac should hire more professional and knowledgeable people
Business response:
Hi C. - Thank you for your feedback. We'd like to learn more about how we can improve your experience with us. If you're interested, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
Rosaria was very helpful and professional throughout the whole process. She made everything as easy and pleasant, well over our expectations. Thank you to the whole team! Sincerely, Brian and Betty Ross
Business response:
Thank you for the positive review, Brian! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Adam and Yester were both informative, helpful and very professional throughout the experience. They answered any questions I had promptly, and were delightful to work with.
Business response:
Hi Elizabeth - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
The overall experience was a lot less stressful than expected. Along the way I got the chance to meet and interact with a few awesome people and true professionals, like Braheem Crews and Barry Morrow. Great job!
Business response:
Hi Judson - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
It was a painless experience and I will be happy to recommend PennyMac to friends
Business response:
Hi Luis - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,072 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.