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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I have been a loyal paying customer of Pennymac for well over two years and because I didn't pay the full amount on my house payment for Jan 1st, I got hit with a $40 late charge that they would NOT reverse. I was unaware that my house payment had increased and asked kindly to have it removed. I got resounding NO and would you like to refinance your home loan with todays horrible finance rates? I'm completely unimpressed and thanks for nothing, Pennymac. You don't need to be kind to your customers when the banks are propp... read more
Business response:
Hi Kelly - Thank you for your feedback. We appreciate any opportunity to make your experience better. Please text us at (805) 716-6348 so we can assist you. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Everyone was very professional and the whole process went smooth and quick.. thank you all!!
Business response:
Hi Deborah - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Great service and response. Knowledgeable about products and services. Overall excellent experience.
Business response:
Hi Prentice - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
All staff, particularly Ronaldo Maldonado, Anna Eng and Faisa Saleem, were very professional, courteous, helpful and prompt. An excellent experience!
Business response:
Hi Timothy - Your feedback is greatly appreciated. Thank you for the review.
Ashley and Cesar were amazing! Customer service was amazing! Best experience yet
Business response:
Thank you for taking the time to share your experience with us, Jeffery. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Hilda and Malek were both wonderful and made sure everything was done and easy. Would totally recommend.
Business response:
Hi Jerry - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
OUR Loan officer and team is totally amazing, they all know their jobs very well ! We are totally satisfied with our team. 100% ...RECOMMENDATIONS ARE AT AN ALL TIME HIGH, FROM the DAVIS AND MCQUEEN FAMILY. GOD BLESS YOU ALL ,PMAC TEAM.
Business response:
Hi Leroy - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
This company has been a nightmare. My account is uptodate but refuse to remove late payments which is a violation of my rights and fcra requirements.
Business response:
Hi Tevin - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
The people who helped me with this transaction (Ms. Edna and Rhianna) were awesome! They explained everything to me so that I could understand and answered all of my questions. I was rather uneasy about refinancing but now, I feel good about it.
Business response:
Hi Darlene - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,632 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.