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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Liam was amazing throughout the loan process. He was incredibly responsive to any inquiries that I had, extremely professional, and called several times to provide me with updates and to see if I had any questions. Truly great customer service!
Business response:
Thank you for the positive review, Brent! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Everyone I had contact with was over and above my expectations. Friendly, courteous, and knowledgeable. a
Business response:
Thank you for the positive review, Maria! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
I already recommended your services to a friend of mine looking to take a home equity loan out. Very easy process from start to finish. Great communication throughout the process as well! All the reps were kind and professional - thank you!
Business response:
Hi Meagan - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Ashlee and Kennedy were great to work with and able to answer all my questions. Ted who notarized everything was also very helpful and made the process easy.
Business response:
Hi Eric - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Easy process that went faster than we expected.
Business response:
Hi Elizabeth - Your feedback is greatly appreciated. Thank you for the review.
I can't thank enough my Pennymac team for their expertise and customer service with myself and my family. The refinancing process was smooth and fast. I really do want to give special thanks to Dakota for making all of this happen.
Business response:
Hi Alejandro - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Everything was great. Best service throughout the home buying process
Business response:
Hi John - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
The team was very friendly and responsive. It was a pleasure working with Pennymac representatives Rosario and Andre
Business response:
Thank you for the positive review, James! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Calling just to check in when nothing is required seems excessive and worrying when you don't understand why they would be calling you so much.
Business response:
Hi Angelique - We'd like to learn more about your experience so we can improve our services. If you're interested, could you please text us at (805) 716-6348? We appreciate your time. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,116 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.