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PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,632 reviews
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David C.'s profile image
David C. 
a year ago

From the first call to closing everything was great. Communication was spot on, never left not knowing. Professional and knowledgeable. 

Business response:

Hi David - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

George W.'s profile image
George W. 
a year ago

Destini Schroder is an amazing loan officer. Pay her well. Promote her. DO NOT let that talent slip out of your organization. 

Business response:

Hi George - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Joshua K.'s profile image
Joshua K. 
a year ago

Tommy and Ana were great. Give them bonuses.  

Business response:

Thank you for taking the time to share your experience with us, Joshua. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Meredith L.'s profile image
Meredith L. 
a year ago

My process started with Michael. He took the time to explain everything to me. He went above and beyond to help me get approved. The other person who helped me was Barry. Barry was incredible as well. Communicated with me at all times. 

Business response:

Thank you for taking the time to share your experience with us, Meredith. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Keith W.'s profile image
Keith W. 
a year ago

They made this whole process very easy. 

Business response:

Thank you for taking the time to share your experience with us, Keith. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Trevor S.'s profile image
Trevor S. 
a year ago

this website makes it so difficult to make one simple payment especially since Sierra Pacific sold my mortgage to you guys. so much for being lied to, such a good business concept. hope you all don't mislead anyone else. 

Business response:

Hi Trevor - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Robert E.'s profile image
Robert E. 
a year ago

thanks a lot 

Business response:

Hi Robert - Your feedback is greatly appreciated. Thank you for the review. 

Aqila A.'s profile image
Aqila A. 
a year ago

The whole process was quick and convenient.  

Business response:

Hi Aqila - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Rickie D.'s profile image
Rickie D. 
a year ago

Everyone was great to working with, If didn't understand something, they explained it to me until I understood what was needed 

Business response:

Thank you for taking the time to share your experience with us, Rickie. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,632 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.