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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,942 reviews
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Kellie C.'s profile image
Kellie C. 
on Birdeye

a year ago

Everyone was very professional and polite. Prompt with all attention needed. 

Business response:

Hi Kellie - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Kenneth H.'s profile image
Kenneth H. 
on Birdeye

a year ago

The entire team was wonderful. Glad to be with PennyMac 

Business response:

Hi Kenneth - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Jennifer P.'s profile image
Jennifer P. 
on Birdeye

a year ago

I greatly appreciated the attention to detail Ms. Rosario exhibited throughout this process. Being a first VA home loan user, she made this process beyond easy for me and her support was crucial in getting our new home in Washington.  

Business response:

Hi Jennifer - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Michael L.'s profile image
Michael L. 
on Birdeye

a year ago

Was a super awesome experience! Thank you to Faiza, Pia and the whole crew for everything!!! 

Business response:

Hi Michael - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Edgardo V.'s profile image
Edgardo V. 
on Birdeye

a year ago

Keep up the good work. 

Business response:

Hi Edgardo - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

MrKcg252's profile image
MrKcg252 
on Birdeye

a year ago

this IS A TERRIABLE refinance company i am currently in process of a loan and every day they need something else and once i upload it i receive a call from a rep the next day saying we need you to upload the documents once i tell them i already uploaded them oh we didnt see that but yes we have received them wish i was not so deep into the process because i wouldnt be using penny mac 

Business response:

We appreciate your review, Mrkcg252. If you're interested in discussing this further, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply* 

Richard M.'s profile image
Richard M. 
on Birdeye

a year ago

The whole team was very helpful, professional, responded to my questions immediately, very friendly and knowledgeable about any questions or concerns I may have had. I would definitely recommend each of them to friends and families. Thank you  

Business response:

Hi Richard - Your feedback is greatly appreciated. Thank you for the review. 

MICHAEL E.'s profile image
MICHAEL E. 
on Birdeye

a year ago

No issues  

Business response:

Hi Michael - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Sharon F.'s profile image
Sharon F. 
on Birdeye

a year ago

The automated software needs a little upgrade. But otherwise it was great.  

Business response:

Thank you for the positive review, Sharon! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,942 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.