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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
There needs to be better communication with the back team as they repeat requests for information that was already uploaded - multiple times!
Business response:
Hi Chad - Thank you for your feedback. We appreciate any opportunity to make your experience better. Please text us at (805) 716-6348 so we can assist you. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Drew and Liam did an excellent job keeping me informed and updated on the progress of my loan refinancing! Made it a seamless process for me. Great customer service all the way around!
Business response:
Hi Angela - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
From start to finish, the process was easy and fast. All personnel that we were in contact with was very helpful and professional. The only problem that occurred was when attempting to sign in on the online portal to do various tasked when notified
Business response:
Hi William - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Andy & Nuvia we’re BOTH awesome!!! Responsive, professional, willing to help. They both did a great job!!! Could not be happier!!
Business response:
Hi James - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
No
Everyone was very friendly and efficient. They helped me with everything!!!
Business response:
Thank you for the positive review, Dana! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Yes faiza.saleem@pennymac.com was is nice representative for she got the job done well and made sure I understood everything I needed...I'm very pleased
Business response:
Hi Dona - We are delighted to hear you had a great experience with us. Thank you for taking the time to give us your rating.
The process went very smoothly from the beginning. Everyone I spoke with was professional and knowledgeable about my needs and situation.
Business response:
Thank you for the positive review, Lorraine! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Eric Lewis and Rashawna Balkman are both phenomenal. I wish everyone in the world cared as much as they do for their customers. I feel like they became part of our family. They were both so efficient, kind, compassionate, caring, & so excited for us.
Business response:
Hi Gabriel - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,942 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.