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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Jeffrey Johnson at Pennymac was knowledable, personable,, professional and helpful.
Better communication between Pennymac And client.
This loan officer was not confident in the entire process therefore it was very difficult for her to advise, guide or give any updates in a precise or accurate manner on my loan Listen to the recorded messages that will explain in detail what I’m referring to. The loan process should not be this difficult. She asked me with every call is this a new build ? And I had to tell her repeatedly the name of title company, insurance company the builder coordinator after which I had uploaded documents multiple times and sent seve... read more
Quick to respond to any question, and kept us informed on weekly basis.
I missed 3 closing dates, spoke w/ a dozen people in the organization, and it was suggested that I bring $22k-$98k to close, a large expanding variable? The appraisal was disastrous on a dozen accounts: photos of another house, comps (3) all in a different neighborhood, site value, sqft of lot and home were incorrect, exterior material is wood - not brick, listed having an asphalt driveway - no driveway on property… My realtor presented 29 comps in the neighborhood in question and were provided, with 4 empty lots too, bu... read more
I had a very good experience with my refinance. It was made a pleasant and very stress free experience.
It's me and technology. I don't have computer etc
This was my 2nd mortgage with Penny Mac - I have been very pleased with my experience both times.
Pam Wilcox was pleasant, thorough, professional, communicated well, and accurately. She was available most often when I called her, and/or promptly got back to me as appropriate. It was a real pleasure to work with her.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,818 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.