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PENNYMAC

4.4

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Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,818 reviews
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Thomas G.'s profile image
Thomas G. 
3 years ago

Jeffrey Johnson at Pennymac was knowledable, personable,, professional and helpful. 

Guillermo S.'s profile image
Guillermo S. 
3 years ago

Better communication between Pennymac And client. 

Cynthia W.'s profile image
Cynthia W. 
3 years ago

This loan officer was not confident in the entire process therefore it was very difficult for her to advise, guide or give any updates in a precise or accurate manner on my loan Listen to the recorded messages that will explain in detail what I’m referring to. The loan process should not be this difficult. She asked me with every call is this a new build ? And I had to tell her repeatedly the name of title company, insurance company the builder coordinator after which I had uploaded documents multiple times and sent seve... read more

Meraris L.'s profile image
Meraris L. 
3 years ago

Quick to respond to any question, and kept us informed on weekly basis. 

Dennis S.'s profile image
Dennis S. 
3 years ago

I missed 3 closing dates, spoke w/ a dozen people in the organization, and it was suggested that I bring $22k-$98k to close, a large expanding variable? The appraisal was disastrous on a dozen accounts: photos of another house, comps (3) all in a different neighborhood, site value, sqft of lot and home were incorrect, exterior material is wood - not brick, listed having an asphalt driveway - no driveway on property… My realtor presented 29 comps in the neighborhood in question and were provided, with 4 empty lots too, bu... read more

Judith W.'s profile image
Judith W. 
3 years ago

I had a very good experience with my refinance. It was made a pleasant and very stress free experience. 

Erin D.'s profile image
Erin D. 
3 years ago

It's me and technology. I don't have computer etc 

Marie K.'s profile image
Marie K. 
3 years ago

This was my 2nd mortgage with Penny Mac - I have been very pleased with my experience both times. 

Mary H.'s profile image
Mary H. 
3 years ago

Pam Wilcox was pleasant, thorough, professional, communicated well, and accurately. She was available most often when I called her, and/or promptly got back to me as appropriate. It was a real pleasure to work with her. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,818 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open on Monday at 6:00 a.m.