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PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,631 reviews
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Kenneth F.'s profile image
Kenneth F. 
a year ago

The Pennymac team was great help with navigating me through the process.  

Business response:

Thank you for taking the time to share your experience with us, Kenneth. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Janai G.'s profile image
Janai G. 
a year ago

Everyone and everything was Great. The only thing I'd say is that after you sign your final paperwork, you hear nothing from anyone. You don't know if paperwork was signed correctly or know exactly how you're getting your payment.  

Business response:

Hi Janai - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Edgardo B.'s profile image
Edgardo B. 
a year ago

Everything was great except the check that I received was payable to the company where I owe credit instead to my checking account which I have an an access to pay the right amount. So now I have to get hold of the company which who has overpaid.  

Business response:

Thank you for taking the time to share your experience with us, Edgardo. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Jason H.'s profile image
Jason H. 
a year ago

Your team was amazing!! Nancy was a pleasure to work with. Thank you all again. 

Business response:

Thank you for taking the time to share your experience with us, Jason. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Rick K.'s profile image
Rick K. 
a year ago

Edna returned my call or texts even when they may have been outside of the normal business hours the next day 

Business response:

Hi Richard - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Adolfo V.'s profile image
Adolfo V. 
a year ago

Great customer service  

Business response:

Hi Adolfo - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Rehan A.'s profile image
Rehan A. 
a year ago

Just an amazingly smooth process overall. There were some hiccups, but the loan officer and the processing team did a wonderful job addressing those. 

Business response:

Thank you for taking the time to share your experience with us, Rehan. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Nicholas H.'s profile image
Nicholas H. 
a year ago

Easy and quick process and everyone was very responsive and helpful 

Business response:

Hi Nicholas - Your feedback is greatly appreciated. Thank you for the review. 

Vanina B.'s profile image
Vanina B. 
a year ago

PennyMac Team was excellent very fast. And very Professional.I will continue to do Business with PennyMac! 

Business response:

Hi Vanina - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,631 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.