PENNYMAC

JOHN G. 

on Birdeye

5 years ago

Fast, friendly and professional. 

MACAELA C. 

on Birdeye

5 years ago

Brianna was fantastic to work with. She was extremely helpful every step of the way. However the title company Amrock was one of the worst experiences. None of the documents were highlighted where we needed to sign which was very difficult in the midst of Covid / social distancing. If it weren’t for Brianna stepping in to work as the go between I would have been furious at the title company and given up. 

Elizabeth R. 

on Birdeye

5 years ago

na 

Letisia M. 

on Birdeye

5 years ago

I don’t want my information publicly posted 

MICAH B. 

on Birdeye

5 years ago

My regular loan servicing has been just fine, no problems there. The refinance loan closed three weeks late, which caused a great deal of anxiety since it crossed over a payment date. The first closing agent didn't communicate with me clearly or respect my communication preferences. Third closing agent was finally good and helped, but this only got resolved when it was internally escalated to a VP-level person. Fortunately I didn't have to escalate, but overall it was a disappointing experience. 

Emmanuel D. 

on Birdeye

5 years ago

Enjoys the whole process. 

ELDA Van P. 

on Birdeye

5 years ago

Fast, easy and great customer service! 

KENNETH F. 

on Birdeye

5 years ago

This refi was the worst one i have gone though with a lender. I thought it would be easier to use the same vendor my current loan was at but i was mistaken. The issues started with my closing documents being wrong which delayed my closing. When i asked PennyMac how my URL that i signed was changed to a second residence, no one knew the answer. I requested a explanation from a supervisor and as of 2 weeks now, i have not had any contact with one. My agent (Jason) has repeatedly told me durin 

Patricia J. 

on Birdeye

5 years ago

The online access made it easy to follow the process.