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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
After about 8 calls and/or emails to my "team" that was to take care of me...with no response...I had to call corporate headquarters and make a complaint. Only then did I get a call back and my loan straightened out... even then, the loan did not close when they said it would....I tried about 8 more times to get in touch with my "team"... no response! What I did get was an email from penny mac saying: "we see you have been trying to reach us." Said they would call w/in 24 hours....NOPE!!
From beginning to end I have great customer service from my loan team. I had constant communication from them. They ensured all my questions were answered and followed up to ensure everything was done in a prompt manner! I am extremely please with their professionalism and all the help they provided!
Friendly staff and I would recommend using PennyMac
I have been working with PennyMacUSA for several years. Always a great experience. Because of the great rates during the Pandemic the total loan process was a lot longer than I expected. I would not hesitate to work with PennyMac again. Thank you Jasmine you were extraordinary. A great 5 Star from me. Thank you Team PennyMac
The process of refinancing my loan was about as painless as possible. I was readily able to communicate with the loan officers, they in turn were very good about making clear what was needed, the ability to upload documents to an online portal was convenient and easy to use, and there were no unexpected glitches. I can definitely recommend PennyMac and this team!
Even though the communication was slow at times, everyone was polite and as helpful as possible. I understand they are working remotely and That can be difficult.
None
Rachel was fantastic, She answered all my questions and concerns and kept me informed during the loan process all the way to closing the loan.
Better communication. I realize that when we were getting this refinance done it was busy, but I had to be the one to reach out several times to get information. It would have been better to get some weekly updates that at least said we have all the materials and are processing your application and loan as fast as we can.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,618 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.