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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My refinance with PennyMac went very well and was super easy. Other than providing my personal docs, they did all of the work and gave me a lower rate, reduced my loan term AND reduced my monthly payment!
I am extremely grateful for the service I received from Max Mitchell. He made my experience stress and worry free with professionalism and real personality. The proactive communications and willingness to work late to accommodate my schedule needs is a old school personal touch. Also how you were able to assist and follow up with the closing scheduling mishap made the closing take place on time. I genuinely thank you and you sir deserve 5 stars alone!
The process went very smooth. It was almost all online and very quick. Everything was upfront and easy to know what was expected of me.
Nothing in Kelly’s control, everything she did and handled was great. But the overall loan refinance took almost 3 months from initiating the request 8/26 to final close 11/19. That was 3 times as long as normal refinancing.
The overall communication was horrible. We received emails from many different people and never really knew who to get ahold of for questions. We ended up narrowing our contact points to Carmelita and John W. We ended up leaving a couple of messages for Carmelita's manager as well, since we could never get ahold of her. No surprise, but her manager never called us back either. We started the loan process on Sept 1st. We closed on 11/24 after many errors in the loan disclosure amounts.
Nick was clear in his communication.
When I decided to refinance from the beginning to the end I was guided through thoroughly and was mad aware of what may occur during this process.
Services were provided as described and expectations were met!
better communication. had some unanswered questions but escrow still proceeded.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,217 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.