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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Was frustrated with the handling of the appraisal aspect of the application process. Not sure how much of that was attributable to the hectic market or if it was in part because of PennyMac's minimal experience in the state I was purchasing in.
When I called to get an update I was not given one and was treated like I was bothering them. The process took over 2.5 months to close. I will go into more detail but am not given enough space here to provide it.
communication wasnt the best especially from being out of state. Closing was suppose to be early and wasnt. Two many people involved. And then day of actual closing Justing wasnt even in the office, and didnt communicate that so I was caught off guard with closing questions etc. I had a random woman call me that day.
Thank you for the great experience and very productive time management.
Patrick did a great job with staying in contact weekly however the conversation was the same every week, all documentation is in pending final review. Week after week the same conversation, week after week the same question, rates are going down do I have any options to lower my rate. I think it took 30+ days to get this answered. I knew nothing about funds needed to be wired until the closing agent told me the morning of closing and I was never given wiring instructions. This caused stress .
Overall, the loan process is great from application to closing, PennyMac will guide you through. The initial application was very fast and timely, however I feel that the loan review took very long time, I have not received any update for almost a month after submitting all the required documents, not until I followed up, that's the only time my loan gets traction again and took almost another month to close. There were also confusions with the title company and the closing cost calculations.
Brittany was simply outstanding. She was so courteous and really nice! She's a credit to PennyMac.
I was very pleased how Penny Mac completed my loan refi. At first, I was skeptical because Penny Mac is way large and so I thought I would be treated like a number. Nope. I was so wrong. Penny Mac is competitive with ANYONE providing refi’s and mortgages. And their response to my queries were fast and spot on.
Happy to be back with pennymac
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,616 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.