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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Quicker responses to emails and quicker call backs. Better communication on the process. Ensuring all documentation is accurate without having to make adjustments the day prior to closing. Initial Loan officer and Final Closing agent did however provide great customer service.
The last minute demands prior to closing were completely unnecessary... all of it could have been easily taken care of in the 2 weeks before... earlier communication with the underwriter would have eliminated all the drama at the end. Consistent miscommunication and lack of responses from the our first loan officer (Eradinay?) really fueled all unnecessary problems.
The loan approval and closing process were seamless. The PennyMac team did a great job communicating with us throughout the entire process. Well done!
Loan process was easy and communication was good. Took a month longer to close though.
Very easy to deal with and closed on time
It was an educational experience
Cesar's attitude, courtesy, knowledge and very professional and friendly service.
Always responded in a timely manner when we had a question.
I refied a PennyMac loan with PennyMac for a lower rate. The process was so easy. I did the application over the phone and that was it. Closed about 3 weeks later. Super simple.
PENNYMAC has a 4.5 star rating with 48,586 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.