PENNYMAC

Bob P. 

on Birdeye

5 years ago

One person was kindof rude to me when returning my phone call. A third party called me for information they didn't need. Documents requested and promptly privided by me were overlooked which caused a 2 week delay in closing my loan. I downloaded the docs then called to find out the status of my loan and was asked again for the same information. It was at that time the info I provided was addressed. And I had a signing appt within a couple days. 

SHAWN F. 

on Birdeye

5 years ago

The agent dropped the ball the first time and our re-finance fell through and was closed from no fault of ours. We re-applied with the same info, and finally closed. Zero contact throughout the process from our assigned agent, which was the same agent that messed up the first attempt. Our closing date came and went with no responses to my emails. Closing was delayed. During closing, the paperwork was completely wrong. Closing again rescheduled, closing costs increased by thousands. 

MICHAEL R. 

on Birdeye

5 years ago

Ciesta was AWESOME!!! took longer than i expected but with the amount of refi in process now i understand and wasnt bothered a bit! 

Keith A. 

on Birdeye

5 years ago

I work 12 to 14 hour days 6 days a week and the team worked around my schedule for documents or calling me back. I feel I wouldn't get that same type of customer care anywhere else. 

Thomas W. 

on Birdeye

5 years ago

Patrick did a very good job in helping and explaining what was going on …. the fact that it took 5 months to close on a refinance is to long 

Benjamin V. 

on Birdeye

5 years ago

Thank you 

TODD B. 

on Birdeye

5 years ago

More clarification on how to respond to emails sent. I had to provide title company information multiple times. 

Ashraf A. 

on Birdeye

5 years ago

Thank you 

ERNIE C. 

on Birdeye

5 years ago

Courteous, Prompt, Helpful and thorough staff