PENNYMAC

AMANDA W. 

on Birdeye

5 years ago

I felt as though I was mislead with the amount to closing that was needed and it took several attempts to get something that was even remotely close to what I asked for. The closing had to be rescheduled due to inaccurate paperwork and once I signed, even though I emailed with questions, I never heard back from anyone. 

WILLFRED L. 

on Birdeye

5 years ago

Jazmine was a breath of fresh air. During g these difficult times we are in ahe showed compassion and Professionalism through out the process of my refinance. Wilfred Lashley 

SAMUEL S. 

on Birdeye

5 years ago

Everything was handled in a very professional manner. All questions were answered clearly. When asked for documents we never had to resend. Everyone was courteous and professional. 

LUCY M. 

on Birdeye

5 years ago

I was given clear instructions on what to do to complete the task. Mr. Guerrero responded promptly to a voicemail left over the weekend. 

LEWIS WINSTON I. 

on Birdeye

5 years ago

The Pennymac process was amazingly simple, clearly and reasonably explained. Every question asked was directly answered - no gray areas! Very straight forward and each step delivered as promised. So incredibly impressed with the staff, updates and follow up. Absolutely customer service based! 

Edgar Young J. 

on Birdeye

5 years ago

Closing was within 3 weeks and very streamlined. 

MARTHA O. 

on Birdeye

5 years ago

Everything was performed very professionally. 

Clifford L. 

on Birdeye

5 years ago

Very easy process from beginning to end. Moved quickly & always kept us updated. Friendly service. 

OLUSHOLA W. 

on Birdeye

5 years ago

The Loan Officer and the Mac Team are very cordial and worked out the refinancing very smoothly. I indeed appreciate Barbara Bellamy for constantly responding to my calls and answered my questions as at when due.