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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great love that almost all was via email and phone, that’s what I like along with there great customer service from everyone. Very satisfied with the whole process, specifically Jazmyne Rogers very good at what she does of which make no pressure means a lot, thank you everyone
Had a wonderful experience!
Everything was very smooth and professional.
Between Excellent and Perfect. Thank you so much.
The process took longer than expected. Carmelita did a good job at communicating weekly and asking us for whatever documents were needed. The problems all occurred at the end. The final documents included the escrow. We did not want the escrow and we still do not know why things did not match the preliminary documents that were correct. It took endless emails and phone calls to her manager and other agents to get them corrected which spanned over 5 days.
Molly was great. She always called back even if it was a day later. Confusion was she was giving us directions and we received packets with no direction from Jake the loan officer which were different. He never responded to our calls. We thought since we already had a penny Mac loan it would be a breeze to refinance. No! Also loan officer never disclosed upfront that the rate he quoted verbally had points involved. It wasn’t until we were well into a 2 hr verbal application we were informed.
The process took 4 months to complete. It was hard to hear all the employees over the phone I assume it was due to teleworking conditions. At first we were in constant communication but as time went on communication became less and less. We were supposed to get a cell from pennymac a day before we closed to let us know the amount due at closing but never received that call. I also asked two different representatives about when we will get a refund for the mortgage payment made in November but
My experience with Brittany was great
The PennyMAC team was responsive to answer our questions throughout the entire process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,621 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.