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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
First closing statement was not up to date with loan balance amount. Upon request it was revised and for the same work Notary has to come twice. Secondly, The Pennymac representative was hard to reach over the phone. Phone system is very confusing and annoying. Never reached out to my loan representative over the phone in my first call. Always left a voice message. Need a lot of improvement here.
This process took entirely took long. Started the process in July and did not close until late November. Other than that, the service was good.
Ms. Jasmine was good, not the best but good and accurate. Penny mac Closing team took plenty of time, also the papers were delayed on many different departments. Proceeds took from beginning to end 6 complete months. We were on top on this sending requirement document with not delay under 24 hours turn around on the client end, but Penny Mac took plenty of time, days, some weeks for updates and milestones. No bonus, awards ,rate or anything positive was given for the tremendous delay.
Prompter responses to inquiries.
My experience was pleasant and efficient.
I rate Saviz Hatem a perfect 10. He was clear and concise on his initial evaluation and still continued to support the process when I ran into multiple issues with not getting proper response. Vonnye started well but her high stress levels became evident from perhaps too much load. She made a few costly mistakes that pushed back the close by around one month. It might be a bit unfair to rate my experience from just dealing with her, because it seems that your overall system was inadequate.
I’m glad Rob was available or called me back in a timely manner. My loan closed on time and when there was a discrepancy Rob got the approval to make the corrections to complete the process
My loan officer was really not very communicative. I would request changes or had questions and he would never get back to me. Paperwork was wrong multiple times and all the closing paperwork was inaccurate due to his lack of attention. Thankfully the closing agent Larry Rivers was wonderful. I still believe my name is inaccurate on my loan docs but will not be certain until I receive my billing. In the end my rate was great and I’m happy with Pennymac
The whole process from beginning to end was amazing. Danyell always kept us informed of the loan process and always answered my questions with such courtesy and professionalism. She is truly an asset to PM.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,595 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.