PENNYMAC

BRIAN B. 

on Birdeye

5 years ago

I was expecting a 2 month delay on my first payment. The document from the notary came a week after I was scheduled without any call or explanation. I call your offitto ask about that and never got a call back. 

Larry B. 

on Birdeye

5 years ago

Had to provide multiple documents twice. From one point I told them acknowledge receipt of everything I sent them. I didn't think I could provide a bank statement showing earnest money withdraw so I said I could get a signed memo from the bank. Was told that should work, however I was able to get statement but still asked for the memo that I recommended. Lastly, I changed my insurance about 3 weeks prior to closing and let them know, they never gave to title Co and closing docs were wrong. 

Exodo R. 

on Birdeye

5 years ago

My experience with PennyMac was exceptional due to Kelly’s outstanding service and diligence. She did an excellent job responding quickly and accurately. Kelly Lange is by far the best loan officer I have ever dealt with, she deserves recognition and appreciation by your company. 

Grover Evans J. 

on Birdeye

5 years ago

I had a great experience working with your team 

De Nell L. 

on Birdeye

5 years ago

You need to teach your team how to read and understand a closing statement and also that there is no escrow and how to derive and double check the calculation of the loan amount. 

SAMUEL S. 

on Birdeye

5 years ago

Icenia was the Best!! Super helpful and very nice!! 

Kristi U. 

on Birdeye

5 years ago

Everyone I worked with from the first phone call to closing were friendly, professional and up front about what to expect during the entire process. When I had questions the folks I worked with were quick to respond and provide accurate information. 

Sarah G. 

on Birdeye

5 years ago

Any response to any of my messages or emails asking for updates and my utter disappointment and dissatisfaction with the company would have been appreciated. One person of the multiple I reached out to actually returned my calls. I tried writing here all of the things that went wrong and ran out of space. I had 4 closings scheduled. Only one of them was cancelled. The other 2 was radio silence. No call. No show. Very unprofessional. Wishing i used another company for my refinancing. 

Michael B. 

on Birdeye

5 years ago

PennyMac has serviced our loan for the last two years and we have been able to refinance through them both times we have had a refi. We are so happy to have PennyMac as our provider. Thank you for always ensuring a smooth transition with our documents and loan!!