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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I delt with mainly three people. All where great. Only issue was a technical one the day before closing, it was postponed and the day of closing. Web site said call between 8am est and 9 pm. I called at 830 no answer, 8 45, 9 & 915. Luckily the title company was able to get a hold of PennyMac.
N.a
Everything went smoothly and was on time.
Thanks!
Gina , was awesome and very informative, always did her best to help with my questions.
Excellent service
Very professional and courteous from initiation to closing.
Very good experience. Kept in contact with me at all steps.
1.) The communication from this company is awful. Non-direct emails (emails that go to general mailboxes instead if specific people is a major part of that problem. 2.) Sales people seem to have no interest in servicing customers (especially those that already have mortgages with your company). 3.) This process should have gone much smoother than it did. Since I already had a loan with Penny Mac, it should have been a "lay-up." Instead it took a full month longer than it should have.
PENNYMAC has a 4.4 star rating with 49,178 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.