PENNYMAC

Steven B. 

on Birdeye

5 years ago

I delt with mainly three people. All where great. Only issue was a technical one the day before closing, it was postponed and the day of closing. Web site said call between 8am est and 9 pm. I called at 830 no answer, 8 45, 9 & 915. Luckily the title company was able to get a hold of PennyMac. 

GARY G. 

on Birdeye

5 years ago

N.a 

William S. 

on Birdeye

5 years ago

Everything went smoothly and was on time. 

FLETCHER Mavity I. 

on Birdeye

5 years ago

Thanks! 

ARMINDA G. 

on Birdeye

5 years ago

Gina , was awesome and very informative, always did her best to help with my questions. 

LINDA White B. 

on Birdeye

5 years ago

Excellent service 

John K. 

on Birdeye

5 years ago

Very professional and courteous from initiation to closing. 

BRIAN K. 

on Birdeye

5 years ago

Very good experience. Kept in contact with me at all steps. 

Gregory B. 

on Birdeye

5 years ago

1.) The communication from this company is awful. Non-direct emails (emails that go to general mailboxes instead if specific people is a major part of that problem. 2.) Sales people seem to have no interest in servicing customers (especially those that already have mortgages with your company). 3.) This process should have gone much smoother than it did. Since I already had a loan with Penny Mac, it should have been a "lay-up." Instead it took a full month longer than it should have.