This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Overall, more transparency and more communication.
Prompt and knowledgeable when I needed questions answered.
PennyMac's professionalism coupled with a personal attitude is fantastic. One of the best company's I have worked with. Thank you.
Every process was explain down to the very detail and all info I needed was given to me at once so they left me with no questions at the end of the conversation. Everyone was extremely nice and very patient. Im going to refer everyone to PennyMac! Super happy!
First of all seemed like too many people involved then When trying to get a hold of them was impossible when down loading information took more in a week to get a response
Being forthcoming that the interest rate was being bought down to put it at lower interest rate. To be prompt when replying back to a client. To update the client with an answer to a question. Finally, to get an answer, the person who answered our call sent an email with the head of the office being cc'd. Everything was taken care of promptly after that, but we may have missed out on a lower interest rate due to lack of communication.
Mariely was prompt, professional, and courteous. She was patient and thorough answering all of our questions. She kept the ball rolling and the process was completed in the estimated time frame. There were absolutely no surprises at settlement. She did an excellent job.
Thank you!
Wonderful experience !! Everything went exactly as we expected !! Thank you !
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,636 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.