PENNYMAC's cover image

This profile has been claimed by the business owner or representative.

PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

Get directions
WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.449,178 reviews
Select a rating
Ryne B.'s profile image
Ryne B. 
5 years ago

Kelsey and the team were phenomenal, cant thank them enough! 

Katy Z.'s profile image
Katy Z. 
5 years ago

Everyone was very pleasant and ensured all of my questions were answered. Agents were easy to contact and they are ver knowledgeable. 

FRANK B.'s profile image
FRANK B. 
5 years ago

I was very well pleased. The team was courteous and professional. All of my questions and concerns were addressed promptly. The home loan specialist, Ryan Morrison, was tactful, patient, and tolerant even when I was in error. Well done. 

JASON S.'s profile image
JASON S. 
5 years ago

I was shopping around for loans when PennyMac (my current lender) called me and asked to be able to compete. Then PennyMac dragged their feet getting the loan approved. The communication wasn't great but the loan rep apologized for that. We started the application on 9/29 and we didn't sign final papers until 11/12 and the loan wasn't paid off until 11/18! The only great part is when I left a bad survey, their QA dept called to make it right. I appreciated that. 

Dawn P.'s profile image
Dawn P. 
5 years ago

Sandra and Tommy were both extremely helpful throughout the process. We had several delays, outside of our control, and they were patient and worked through things with us so everything on our end was complete and kept up-to-date. When it was time to finalize and close, they worked extremely fast to ensure it happened when we needed it to. Thank you all. 

BRITTANY M.'s profile image
BRITTANY M. 
5 years ago

Barbara was great! She worked hard for me and I very much appreciate her! 

Jason T.'s profile image
Jason T. 
5 years ago

Friendly service and sound advice made my experience great. 

Deborah M.'s profile image
Deborah M. 
5 years ago

Sammijo and Chanet were both great and professional and easy to work with. 

Harry M.'s profile image
Harry M. 
5 years ago

The process was handled exactly as smooth and quick as I was told it would be in the beginning and I had no problems from start to finish. I will recomend PennyMac to any one that ask and tell them the same thing I have said here today. my wife and I are completely satisfied. We have no complaints. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 49,178 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open on Monday at 6:00 a.m.