This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Sandra was fast and efficient. She handled things in a professional manner and allowed me to trust her to handle the stress of the paperwork so I could continue to pack for the move without worrying
Business response:
Hi James - We are delighted to hear you had a great experience with us. Thank you for taking the time to give us your rating.
They were the greatest team I ever worked with. Thank you
Business response:
Hi Wanda - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Jamie was wonderful
Business response:
Hi Dawnel - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
The process was very smooth and the staff were all on top of any potential isses and always seemed 2 steps ahead
Business response:
Hi Jeffre - Your feedback is greatly appreciated. Thank you for the review.
The Entire team was very helpful. The level of professionalism was outstanding. I couldn't of had a better team.
Business response:
Thank you for the positive review, Yulanda! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Fantastic experience. Thank you??
Business response:
Thank you for the positive review, Felix! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Excellent experience from beginning to end for the loan process. Nikki Stober and Chaix Cole was key to making this a smooth process. From the initial phone call, to communicating through emails, text, and the online portal was great. Excellent Job!!
Business response:
Hi Michael - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
While I understand that property taxes can go up year by year due to increases in home values, but Pennymac does not give you any notice that your monthly mortgage payment will increase nor give you the option to pay it up front. We received a nice surprise that our monthly payment went up by almost $500! That's a quarter of our mortgage payment...no warning, no notice, no communication. In addition, the constant spamming of mail asking to refinance is insane. I probably get 2 pieces of mail a week with this junk mail. I wo... read more
Business response:
We appreciate your review, Logan. If you're interested in discussing this further, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
Very good experience. If it can be put on my file that I would like to work with the same people I would like that.
Business response:
Hi Kevin - Thank you so much for the review! Please text us at (805) 716-6348 if you ever have any questions. We hope you have a great day. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,948 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.