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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Had a little trouble with the website but the employees were great help?
Business response:
Hi Rebecca - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
I had great service from the Team. My primary difficulty was in using your website to get access and complete documents I also have difficulty getting to my monthly statement to review and print out.
Business response:
Thank you for taking the time to share your experience with us, Howard. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
If I could give a negative I would. PENNYMAC IS TERRIBLE!!! DONT TRUST THEM!!!! THEY LIE!!!!
Business response:
Hi A - Thank you for your feedback. We'd like to learn more about how we can improve your experience with us. If you're interested, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
The whole Pennymac team was great. They worked hard to satisfy me as a customer. Definitely would recommend them to anyone who needs a home loan.
Business response:
Hi Judy - Your feedback is greatly appreciated. Thank you for the review.
Everyone I spoke with was so helpful, kind and patient in helping get answers to any questions. Great MyMac Team
Business response:
Hi Vaughn - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Russ was great and always available. Truly appreciated and we hope to be PennyMac customers for a long time.
Business response:
Thank you for the positive rating, Trisha! We hope you have a wonderful day.
Nothing at all outstanding customer service kept me informed though the whole process.
Business response:
Hi Danny - Thank you so much for the review! Please text us at (805) 716-6348 if you ever have any questions. We hope you have a great day. Standard text messaging rates may apply*
Tanairy Rodriguez is very professional and responsive, she is easily accessible and always responds on time. She made the process seamless and stressfree, I will recommend her for anyone without any reservation
Business response:
Thank you for the support, Akintunde! We're happy to hear you had a positive experience with us. Please give us a call if you ever need assistance in the future.
I appreciate that when an issue arose and was going to cost us money out of pocket that PennyMac stood behind their words and honored what was told to me. This speaks volumes to my husband and I. Thank you to the PennyMac team that worked with us!
Business response:
Hi Daryl - We are delighted to hear you had a great experience with us. Thank you for taking the time to give us your rating.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,086 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.