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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Horrible experience with Hector. Failed to follow up with me on numerous occasions
I expressed my communication preferences, (time of day for calls/texts), and was called outside that scope. When i returned the calls I was told, "we followed up with emails"
Easy process from start to finish
My refinancing experience was quick and easy. The PennyMac Team was efficient and responded to my calls.
Clear and concise information about the refinance loan & process.
We were surprised and frustrated with how long the process took. We did appreciate the weekly status update phone calls. Also the final closing statement at the time of signing was not the same as that was sent to us prior to closing. It was our understanding that we were not going to need to pay anything out of pocket at closing but we ended up having to write a check. It ended up working out but there were definite moments of frustration and areas that needed better communication.
An incorrect figure on a document led to the wrong cash to close amount being disbursed to me at closing. Took close to two months and several phone calls to get this fixed. My closing agent was not keen on helping. I was given the run around when trying to get this resolved. I will not use PennyMac again.
The process was quick and efficient.
Service was very good!
PENNYMAC has a 4.5 star rating with 48,606 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.