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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had a very good experience with PennyMac, that’s why we refinanced with them! From the first phone call Macy was very very helpful going over different rates and monthly payments until we found the one that would work for us. Would highly recommend!
From the moment I spoke with Ihsan Moosapanah who was the loan officer, the experience has been nothing short of excellent with my refinancing with PennyMac.
Took too long
When you are told that you will be communicated with every Friday and you do not have that communication until the next week when I send an email requesting the information. Funds disbursement 2 days later than email stated and still no disbursement or communication. Understand COVID, but under promise and overachieve is much better than over promise and under achieve.
N/A
We had to go through the refinance twice it ended up taking 3 months. We were quoted a rate and for some reason the refinance was accidentally closed. The closing cost were then doubled after it was resubmitted. The loan agent said he would fix this but later informed us after a month that his manager wouldn’t allow the fix. When I asked to cancel the refinance it was fixed within a day. I’m happy with the result but the time, constant calling, and pushback required was frustrating.
Processing the loan in the timeframe described. Communicating updates during the process frequently
Communication was grate, and always got back to me very quickly. It was a very smooth process
Excellent to deal with, easy process, very professional, great staff. thank you
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,224 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.